Yeah they were clear none of this spot reselling business would happen for TBL. You want out, you get a full refund. I don't know why they other guys started that trend as it seems a pain in the ass for them to maintain buyers lists and all that.
Just wait till Q3 when there's more info about distribution / cash & carry model. By then games will be out there and you'll get real reviews of where final quality / code maturity is and decide better informed.
As far as people complaining about pre orders in general in the wake of predator. The people on this list already had a pretty good scare with Phil meltdown and since then much of the enthusiasm now tempered due to all the shenigans by nearly all the boutiques (spooky excused). At least thats how I feel personally.
I am hoping there's one or more NSNL here real soon that shows clear signs of production started , final sign off from universal for everything, and some fresh software clips showing where the state of that is. I am hoping then I'll return to unchecked enthusiasm