As one of the few who has received their machine, I'm concerned for different reasons. I've avoided posting about this until now, but finding this information out via Pinside has prompted me to share.
My machine was delivered at the end of May - just over eight months ago. I still don't have a working bowling alley. It worked on the very first game I played after taking delivery, but not once since. I've been sent several replacement optos in that time and none have worked. I've replaced fuses, which didn't help. I've helped to troubleshoot the issue where possible but so far no progress on a resolution. A pinball technician that I use has recommended that I request DP to send out a full new bowling alley, but I've continuously given DP the benefit of the doubt and assumed that they would help rectify the issue.
To be fair to Barry and DP there have been times where the delay in moving forwards has been my fault, as I haven't always been able to install and test the new parts immediately after receiving them. However, Barry said to me over a month ago he'd speak to the team at the factory and work out a new resolution, and despite requesting an update I've heard nothing - and I now find out via Pinside that they're going to have to change manufacturers and may be entering legal proceedings against the company who manufactured my game. This is far from reassuring. If the relationship between DP and ARA has broken down to this extent, what does this mean for us with ARA manufactured games if elements of the design change or are refined by the new manufacturer?
I've tried to be positive, but even with a non-working game at home the communication and assistance from DP has been lacking. People complain about Stern, but I've never had issues of this nature with the NIB Sterns I've bought over the years. In fact, Stern have sent me parts without charge for machines I've bought from other owners. I have one of the few TBL that have shipped, and in eight months they haven't been able to help me get the major toy working. I hardly play the game at this point out of sheer frustration.
I hope that DP manage to get things moving again soon for the sake of all of those still waiting for their games, but I'm now even more concerned about the future of the machine I have at home.