(Topic ID: 241875)

The Big Lebowski - Official Owners Club thread

By captainBR

4 years ago


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  • Latest reply 7 hours ago by TomDK
  • Topic is favorited by 295 Pinsiders

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Topic index (key posts)

10 key posts have been marked in this topic

Display key post list sorted by: Post date | Keypost summary | User name

Post #3858 Latest version service FAQ from DP can be downloaded here Posted by Rensh (1 year ago)

Post #4026 Release software 1.00 Posted by Rensh (1 year ago)

Post #4105 Beta manual rules 1.00 software Posted by Rensh (1 year ago)

Post #4143 Beta rules manual Posted by Rensh (1 year ago)

Post #4265 Link to orbit protector. Posted by Spelunk71 (1 year ago)

Post #4402 New operational manual 1.00 announced Posted by Rensh (1 year ago)

Post #4624 Installation Pinmonks fans Posted by ezatnova (1 year ago)

Post #5213 TECH:SYSTEM. Date/time change in BIOS instructions Posted by Rensh (1 year ago)

Post #5514 Pictures backbox tbl built end 2022 Posted by jyeakley (1 year ago)

Post #5804 Info for newbies Posted by Rensh (10 months ago)


Topic indices are generated from key posts and maintained by Pinside Editors. For more information, or to become an editor yourself read this post!

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#5186 1 year ago
Quoted from per3per3:

Happy to share here instead. Like most of you, this is a great theme and really drew me in. The theme integration is awesome and the game really plays and feels like a modern bally/Williams game. With the new code especially, there is plenty to do and it's a ton of fun. The code is certainly not as deep or sophisticated as a modern stern, but the newer code really added some depth and, in my opinion, is a game changer for replayability.
I have found the machine to be pretty reliable thus far, but I've had some small issues along the way. To compare, I've owned a Godzilla Premium since it came out and have had basically zero issues except for a node board that went bad that stern replaced. That said, when I do encounter an issue DP's customer service via this channel, the TBL maintenance thread, and via email have been excellent. Having Rensh's support is invaluable both because he is responsive on these channels and he's added a ton of value via the service FAQ docs. He has really made the machine a LOT more approachable from a maintenance perspective because he's collected and organized all of the issues and how to resolve them with descriptions of the resolutions as well as pics.
To own one, you should expect having to perform some tweaks and you'll likely need to consult these channels and/or the service FAQ. Honestly though, I have experienced minimal issues and less than I anticipated. Will you need to maintain it more so than perhaps a newer stern...probably. is the available customer service and support docs sufficient to do so...absolutely.
DP seems to be taking code updates, service doc updates, and overall customer service quite seriously and I've been impressed by their level of support given their limited resources compared to the large companies like Stern, JJP, and CGC. I had issues with machines from all 3 of these manufacturers over the years and struggled more with their responsiveness and customer service approaches than with DPs.
Hopefully this helps but happy to get into any specifics via PM or over the phone if it helps any future buyer. I would absolutely recommend this machine and look forward to what comes next from DP. I understand that it's a high price tag, long wait, and a boutique manufacturer...totally understand the heightened perceived risks and challenges...I was concerned as well. I am a happy TBL owner and don't regret this purchase at all

As a pending TBL owner - hopefully sooner than later - I truly appreciate your thoughtful feedback. Thanks for posting!

1 week later
#5255 1 year ago
Quoted from marksf123:

Billygrippo - Is that one available for purchase?

Got to the first page of this thread and search posts by BigLebowski and you'll find everything you need to know about this topper. I ordered one from him 2 mos ago - he's still producing them.

Now, I just need a machine to put the damn topper on!

2 months later
#5636 11 months ago

Getting ahead of myself posting on the owners forum, but I’m beyond frustrated.

Question - are we seeing any new deliveries lately? Spoke to Melissa of Cointaker at Pinfest this week. Paid my TBL invoice 110 days ago and still being told “it should be on the dock soon.” Friday she told me Dutch had a missing part and hasn’t been shipping, but the part “just came in” and they should be shipping soon.

With all respect, I’ve grown tired of the excuses and the lack of basic communication from a company holding $13K of my money. I’ve worked with and purchased from multiple distributors - I’ve never been treated this poorly.

So, my question is Rensh (or anyone) is any of this true? Are deliveries happening or has DP shut down and stopped shipping based on parts issues?

4 months later
#6048 7 months ago
Quoted from citerne:

Hello, here is my video with ENGLISH subtitles for your pleasure.
Have fun guys !

Thanks for posting and translating. Really enjoyed learning about the history of Dutch and TBL! Well done.

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