TBL was my one and only experience through CT and I'll never go through them again. Poor communication for sure. I purchased TBL, had Alien on order, and wanted to buy a third game. CT had a setup at Pintastic so I went to him (forgot his name) and inquired about buying the third game, and he basically ignored me. Hardly a response, nobody else was around, couldn't care less that I was asking how to give him 10k of my money so that I could buy a game that I know he has in stock.
After that, I cancelled my Alien order. I'll never deal with them again. They don't need my business anyway. I have a feeling that they are so overwhelmed with orders that they can't keep up with the demand, which is why their communication sucks.
The number of people here who have had communication complaints is through the roof. I was very nervous that if I had an issue with the game that I wouldn't be able to contact CT for help. I don't know what their issue really is, but it's been this way for 3-4 years now, and it probably isn't getting any better.
Still, ain't getting a TBL without them, so there's that.