So sorry to hear that this happened to you after waiting so long for your TBL. Thanks so much for sharing your insights on the game and I hope you receive justice soon!
(Topic ID: 166658)
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The Big Lebowski
Dutch Pinball, 2016
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1 month later
Quoted from Jgaltr56:This really sucks but I think you did the right thing. You've already paid for the game so refusing it would just put it in the hands of the idiots that caused all the damage and you may never see it again. The problems you're having may or may not be related to the shipping damage and if it was me I would fix it up and get it playing 100%.
I have to disagree. Although I can absolutely understand how hard it would be to do so in this case, the best recourse if a game is damaged as this one was, is to take photos and do not accept the game. Put the onus of financial responsibility for its employees' ineptness on the shipping company and wait for a replacement thru Coin Taker and DP.
Quoted from Jgaltr56:Of course. But the reality is DP does not have a warehouse full of games ready to ship so unless they step up and give you someone else's game it could be a long time before it gets replaced. Make the best of a bad situation. Hopefully the shipping company is reputable and will work to get this resolved so you at least see some money. I have dealt with freight companies before and it will come done to the fine print on the contract and the chain of ownership after it left the DP factory. Even then it's like pulling teeth to get them to do the right thing. Good thing is you have Cointaker fighting on your side which helps tremendously.
I can't speak for other TBL "Early Achievers", but I would expect (and understand), given this type of circumstance, that DP would create a replacement game and include it in the next container to be shipped out once that fault has been conclusively assigned to the shipper.
A shipper is paid to safely transport and deliver your item in the same condition that they received it. If they clearly fail to do so, as apparently was the case here, and the damage is not something that the receiver is willing to accept and remedy, the item should not be accepted. Once you sign off as accepting a delivery, you are weakening your legal leverage with them.
2 weeks later
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