This really sucks but I think you did the right thing. You've already paid for the game so refusing it would just put it in the hands of the idiots that caused all the damage and you may never see it again. The problems you're having may or may not be related to the shipping damage and if it was me I would fix it up and get it playing 100%. I mean, why not? Selling it for a loss will just make things worse. At the same time keep working on getting reimbursed, at this point you have nothing to lose.

I hope it works out. That would be amazing if Cointaker takes responsibility for something that is clearly the fault of the shipping company. In any case I would fix the problems and play it until it gets resolved, but that's just me.

Of course. But the reality is DP does not have a warehouse full of games ready to ship so unless they step up and give you someone else's game it could be a long time before it gets replaced. Make the best of a bad situation. Hopefully the shipping company is reputable and will work to get this resolved so you at least see some money. I have dealt with freight companies before and it will come done to the fine print on the contract and the chain of ownership after it left the DP factory. Even then it's like pulling teeth to get them to do the right thing. Good thing is you have Cointaker fighting on your side which helps tremendously.