Wonder if it looks any different if you replace Stern with Ford. I'm sure those of you who suggest that Stern has nothing to do with their product would call the car manufacturer in a heartbeat if you had issues with a new car that the dealer did not resolve.

"Ford Motor Company promotes themselves as a global lifestyle brand. Based on my recent experience with them it seems their brand is only concerned with their bottom line. Their customer service experience is horrendous.

I was so excited to learn there were some new Ford Raptors remaining at Ford to complete our collection. We have an Mustang, Escort, Fusion from Ford and a Traverse and Corvette from Chevy.

The Raptor arrived with wear on the tires, slight damage to the box, and 1200 miles already on the odometer. I reached out to Ford and it took them a week and multiple emails from me for them to just acknowledge they received my several emails.

The folks from Ford that finally responded did not apologize or make any attempt to connect besides asking for pictures of the tires and odometer. I don’t think it is too much to ask for a brand new $70,000 machine to arrive and be brand new.

Still zero response from Ford! I come to find out that instead of communicating with me they are telling our dealer that we should use a a black sharpie to change the odometer to 0. Unbelievable! This is an expensive machine and your suggestion is to use a sharpie to fix the issue??? It is incomprehensible to me that this global lifestyle brand company is now so disconnected from its customers.

I give a lot of credit to our local dealer for being responsive and thank them for their superior customer service. Ford could learn from them."

Why do you sound exactly like WoodpilePin? And did you forget which account you were logged into?

Shill account? Looks like the same guy. He’s a Friggen dum dum.

Thats to funny. Thanks for the Friday laugh.

Read my earlier comment. The person here doesn’t seem to want help. They want to publicly paint a negative picture first and foremost.

I’m all for helping - and tried to get a response to do so - but the bombardment of my socials, along with this thread, show what appears to be no desire to do anything but paint Stern as nefariously trying to dupe this guy... accidents happen, but this story and lack of follow up really smell funny.

Shut it down...

“Shutting down the system is the only way to wipe out everything that...”

Welcome to Pinside.

I thought nuking it from space was the only way to be sure....

Reading comprehension must not be your thing.

I don't even care if this is a true story or not by the OP, this thread is EPIC!!

Because he took the OP's post and changed it to be about Ford- word for word.

I'm not sure what his point was in doing so.

There are some really strange people in the world..................

How do you use a sharpie on a digital Odometer? For that matter how would you do it on a mechanical odometor?

That is a total misstatement. Zero chance like you know something, you work there, you're the one who shipped it? To say zero chance is ridiculous.

I agree with you. You should always try to work things out with the company FIRST! However sometimes that doesn't work.

Some people on this message board trash, attack, state opinions as facts, and some are just downright bullies. If this guy is telling this story, who in the hell do you think you're to say its not true or to speculate he's a fake user. Do you have some sort of inside information? Are you saying Stern is so great they are not capable of making a mistake? I can tell you I bought Munsters LE and I wish I never had... the playfield 110% fell into the cabinet. We had to totally take the playfield out after it became totally wedged into the cabinet causing wood damage. A brand new machine 110% brand new just collapsed into the cabinet and it took three people to get it out it was so wedged in there. We had to take stuff apart to avoid causing more damage.

We had to add spacers, replace brackets, on a brand new machine... so don't tell me Stern is so perfect. Unlike this guy I didn't call Stern I called my distributor and they told me a few other people had the same problem. We fixed it ourselves. With all that being said, if this guy paid for a new machine he should get a new machine.

Is it possible Stern sent him a used machine, one that was used in their shop, taken to tradeshow yes... is it possible they told the distributor that and they didn't tell that to the customer? Sure anything is possible. Is this Sterns fault who knows because I like all of you don't know the facts. Could be an accident, could be anything. Who knows. One thing I know for a FACT that all you people who downvoted a guy for just telling his story don't know anything.

I've seen hundreds of people get on here and complain about almost every little thing imaginable about their games and the company they buy from. This guy is entitled to tell his story, so rather than bully him try to guide him in the right direction. Could it be a fake account I guess but why would someone do that? That doesn't make sense. But almost nothing around here makes sense 90% of the time.

Drive your ride to my place and bring a Sharpie; I can show you. Should only take a minute

FWIW I agree with most of you on this. Is the story odd? Yes.

But over a long enough time frame odd things happen.

I think a Tron LE shipped with a live frog trapped between the glass and the playfield.

Could that have been "faked" for "views"? Sure. But there is no reason to really think it was. At the end of the day most people just had a laugh, had their minds blown or whatever.

IF Stern and a distributor have an unhappy customer; it is on them to try to make it right. Some people are unhappy no matter what (e.g. the guy who sorta flipped out in the Alice Cooper thread as his coin door latch had a stripped screw). It is what it is.

My post was the most logical on this entire thread until your post appeared yet I get a downvote. That's pinside! You get downvoted for stating logic.

Here is the truth most of the people on pinside have probably never owned their own business but what you're staying is 110% fact. I build attractions for people and no matter what you do there is always a handful you can never make happy. This is true. It's very possible this guy, that guy, are making a mountain out of a mole hill, or making up the entire thing or what they're saying is 110% fact.

I believe people should work with who they bought this from first and foremost, but we live in a world where everyone is quick to judge. With all the non-sense that posted on these message boards, this thread is hardly one of the craziest. If the guy paid 9k for a brand new machine he should get one. BTW its not beyond Stern who I'm 110% positive watches this site like a hawk, to get on this thread and comment.

They could very easy very easy come on and say 'hey we did sell a used Deadpool LE' to a distributor and we told them that and even gave a discount. Blah, blah... or they could come on here and say this is bogus, we haven't sold a deadpool LE to anyone in 8 months.

So until you hear another side of the story to speculate and bash the guy is ridiculous.

Chance of two doppelgängers being in single pinball thread at the same point in time, whom are from the same hometown is zero. How many similarities can you spot?
03586728-1F5F-41B6-9036-22B96550C21D.jpeg2AF33F9D-AE70-40E8-B95E-6E8D759F74EE.jpeg
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You have no evidence they are from the same hometown. "Unknown" is the Pinside default and does not represent a specific town.

Ooh, I’m sorry, I only accept facts that are 120%.

that portion was only a joke. So if one man came from a town named Unknown, that would be pretty unique, right? And if a second man came from Unknown too ... you pointed out Pinside’s practice of listing unknown locations as such. Next time I’ll throw in one of these

WoodpilePin owns twice as many pins as FlippinJimmy, but his thumbs ratio is only half as good. I’ll bet these gentlemen/man are a real pleasure to hang out with at parties.

Just a question do people really waste a Saturday away trying to figure out if someone has more than one account? There is a lot of people on these forums with nothing much important to do! LOL

Who cares if someone has 50 accounts? Who cares? All these silly posts on threads like this one mean nothing. In the real world there are more important things to focus your time on! Just saying.

Yes they do. There are also people that spend their Saturday complaining about how other people spend their time and somehow think they’re superior. Crazy eh?

Oh cool, one of Pinside's great martyrs of truth has arrived.

He is if course missing the point. Extraordinary claims require extraordinary evidence. Making this thread without a single shred of proof is going to have people rightfully skeptical when the story is really weird in the first place. There is no excuse for not uploading a single picture.

Some of you are really special. You seem really concerned with thumbs up ratios. Bet your a blast at parties too.

BTW, Have no idea who WoodpilePin is. I'm actually not far from you though.

When you want to go to the Circus you never have to travel far because this site is full of clowns. Bottom line and this is a fact no one knows if this persons claim is false or his account is fake. Oh well back to the circus.

Clowns, eh? I'm assuming this assertion is inclusive of the author?

All kinds of rhetoric, heresy and slander in this thread, and never again has op chimed back in!

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Ibtl

Then I’ve been living near Unknown for along time and haven’t seen you around.

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I look for the big rolling weenie. You shouldn't be hard to spot.

The circus starts with most of your long winded, rambling posts.

It’s true. For a Doctor you ARE a chatterbox.

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Okay, I'm out on this thread. As a new member myself (separate from Woodpile) it is not my intention to get into a pissing match with other members.

Hope the OP gets his machine dialed in and stays on Pineside.

Well YOU should know... Flippin. If that is in fact your real name?!?

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PINEside and woodpile... Now I see the connection

I love it....Just thought I would chime in, op is a douche, and jimmy is not much better if they are different people. He or them are just another of the many bad side effects of leftist breeding.

still no pics? what the hell! from the start in the OP there should have been pictures of game with damage. then maybeeeee i would believe it.

MJR

That isn't a point anyone is disputing. Skepticism is certainly warranted though. I don't think that is unreasonable.

I think you missed my point. No one needs your skepticism, and that is reasonable. If someone comes on here and says something happened who are you to say it didn't? You and others created a controversy where there is none! If the guy bought a deadpool and it wasn't new and he's sharing his story, you have the option of ignoring it. Or you can do what you and some other drama queens did and create a needless accusation fest.

I also don't think its unreasonable that this guy actually did buy a deadpool and got a used one. That isn't unreasonable. Now if the guy said I bought a Stern Deadpool LE and inside was a Used Big Lebowski (LOL) that might seem really unreasonable and open for a few laughs.

You're making a mountain out of a mole hill! You know considering what happened today, it really should put life in perspective. Pinball should be fun, a break from reality not dragged down in the mud so often on this website for some peoples personal amusement.

God Bless everyone in El Paso!!!

Hey WoodpilePin how are those pictures coming?

Who cares? If he posts 500 pictures its not going to impact your life, expand your knowledge of pinball, or put a million dollars in your bank account. It also won't change what happened today in El Paso, life is more important than being worried about someone who is or isn't telling the truth about getting a used game. I think this entire topic should get the DRAIN! Its dumb and worthless and spiralled down the gutter.

Stern does not sell directly to consumer used pinball machines. They do not have customer service geared at consumers. You must of purchased from a distributor or affiliate. Stern doesnt even fufill most of the things sold on website. There is a seperate fufillment company.

So I have No idea how that would happen to you. Something seems amiss. In todays Online world you may of bought it from a google search and got confused as to where it came from. Stern will make it right in most cases thru proper channels. They spent alot of money replacing faulty cabinets and damaged node boards for friends of mine via distributor.

I'm not worried about this topic. I'm entertained.

LOL! I hear you!

No, that isn't reasonable at all. It's an internet forum and a silly thread. If we want to call bullshit on something that sounds like bullshit, we will. I certainly don't care what you want or need. You have forum tools available to you to remedy whatever is triggering you in general.

Your shtick appears to be pointing out obvious and tautological shit, like that no one can know with certainty whether the story is true or not, and then declaring yourself a hero for the truth and all of Pinside. Seems boring, but I'm not going to tell you to stop posting either.

im headed back to the “please delete” thread...

I call bullshit