Wonder if it looks any different if you replace Stern with Ford. I'm sure those of you who suggest that Stern has nothing to do with their product would call the car manufacturer in a heartbeat if you had issues with a new car that the dealer did not resolve.
"Ford Motor Company promotes themselves as a global lifestyle brand. Based on my recent experience with them it seems their brand is only concerned with their bottom line. Their customer service experience is horrendous.
I was so excited to learn there were some new Ford Raptors remaining at Ford to complete our collection. We have an Mustang, Escort, Fusion from Ford and a Traverse and Corvette from Chevy.
The Raptor arrived with wear on the tires, slight damage to the box, and 1200 miles already on the odometer. I reached out to Ford and it took them a week and multiple emails from me for them to just acknowledge they received my several emails.
The folks from Ford that finally responded did not apologize or make any attempt to connect besides asking for pictures of the tires and odometer. I don’t think it is too much to ask for a brand new $70,000 machine to arrive and be brand new.
Still zero response from Ford! I come to find out that instead of communicating with me they are telling our dealer that we should use a a black sharpie to change the odometer to 0. Unbelievable! This is an expensive machine and your suggestion is to use a sharpie to fix the issue??? It is incomprehensible to me that this global lifestyle brand company is now so disconnected from its customers.
I give a lot of credit to our local dealer for being responsive and thank them for their superior customer service. Ford could learn from them."