Joined the club with a NIB LE a few weeks ago. First time pin owner here but been lurking on the forums quite a bit. Haven’t had much time to play the game due to work and other personal issues but I’ve been having some issues with the game. I was hoping to get some advice.

So it looks like the diverter caused some damage on the ramp from testing, but when I play it now it doesn’t look like it hits anymore. So I’m guessing something was fixed prior to shipping. However, I am still having the issue where balls start to stack up behind the turtle van once Turtle Power Multiball begins. The van fills up but the diverter doesn’t shut, and the balls stack up. Then when the last ball on the field drains, the game thinks I still have balls in play so the game becomes unplayable. Suffice it to say, this has been super frustrating since I have to remove the glass top to get the balls to come down. Even though it doesn’t appear that the diverter is hitting the ramp anymore, is it still the most likely culprit and that something somehow is still loose? I’ve contacted my distributor but unfortunately they are being very slow on responding on all this.

I initially thought that was the case, but it is not the culprit. Every time the balls stack up, I’ve removed the glass and looked since I needed to dislodge the stuck balls. The diverter is not lodged in the ramp. Any other thoughts?

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I’m not home right now but that will be the next thing I look at. Every time I’ve watched the diverter, it opens and closes normally. During the multiball, I’m not sure if it remains open to refill the van and then stays open thus trapping the other balls on the ramp, or if it opens and closes with each ball including after the van is full.

Unscrew and flip over what exactly?

I did notice that the diverter is not flush when it is shut. And now that I have compared the diverter to other images, my diverter definitely has a noticeable curve that is not present on other units. So maybe the ball is catching the lip of the diverter, forcing it open, and getting a string of balls stuck? I’m out of town until tomorrow, but I will have to take a look and see if this is the culprit when I get back.

In terms of that screw, is the only way to get under the ramp to access it by removing the solenoid in the back?

Hey everyone - I’ve been reading through the forum and unless I missed it somewhere (in which I case I apologize), but has there been any fix for Stern’s Leonardo sword shooter rod? As I have seen others comment, I get no power out of it and can only make it around the orbit if I give it a fancy flick (which still barely works). I got in touch with Stern a while back but have yet to hear anything from them in regards to a fix.