Quoted from Vicenza:They're packing up the machine to take it back to their shop as I type, to attempt to fix the problems there rather than in my basement. I've told them that, when they think they've got it all fixed, I'm going to go to their shop and verify I'm satisfied with the work (including playing it quite a bit to ensure the reset problem really is gone) before they bring it back. I've let them know I expect it to be fixed both properly and quickly this time, and if not I will be pressing them for a refund. In four months of ownership I've only been able to get a few dozen games played on the machine, and a fair number of those were compromised by a problem with "Thing Flips".
I don't know that I would say 'quickly'. Correctly is more important IMO.