If you haven't already, go get the manual from IPDB: https://www.ipdb.org/search.pl?any=star+trek+next&search=Search+Database&searchtype=quick
1. - completely normal.
2. - normally the game "stages" the balls in various trough/VUK areas (and Borg ship?)
Best to go into Test menu, - T.18 Clear Out Balls Test (close coin door to enable voltage for solenoids to eject balls)
Catch the balls as they come out and make sure you indeed have 6 in the machine.
3. - a) there is a single drop target located/hidden in upper-loop.
Page 89 of manual -- #18 is the target.
See page 79 of manual for assy.
b) Page 95 for switch locations. (switch may be showing closed because there's a ball there?)
c) There is no upper-left flipper. F8 is not used, per the switch matrix on page 94. (unless your spinner is not registering, you can ignore F8. But the spinner uses the circuit on the Fliptronics board... so if spinner is not registering points... it may be something deeper.)