Quoted from C0untDeM0net:
I am in shock at this but the Stern quality team took a look at the pictures I sent, determined that this is a defective playfield and they are sending me a replacement unpopulated playfield when the next run of pros are done in late nov-dec. Honestly I have only had amazing service from them. Pablo and the entire quality and support teams over there are awesome. A bit speachless to be honest. I was not expecting that
That's awesome! Stern is an awesome company in many ways, and I love hearing stuff like this. I'm amazed you heard back so quickly. My last replacement they thought about for months, but that was right in the beginnings of COVID lockdown. I will say, do not expect to see it any time soon. I have had a couple replaced, and each time it has taken at least a couple months to ship. I am still waiting for a JP playfield they agreed to replace back in February. I'm not worried...it will show up someday, and thankfully my machine is fully playable in the meantime, so no big deal. I'm sure they are tied to whenever the next run is.
Anyway, CONGRATS! An unpopulated swap is a big project, but a fun one. Enjoy!