Quoted from chuckwurt:I took some laminated paper cards I made in the past, wrapped it in some electrical tape and wedged it under elevens head at the left corner between the ramp and the backboard. Others have put shims on the other end too to push out the ramp from the back wall from underneath the magnet.
Yes. Try Pablo. The odds of him responding to you are better than others at stern. Haha. Have your serial number and address handy.
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Mine seemed to work best under the magnet. If I recall correctly, under Eleven's face had little impact but I'm sure they all vary. That being said, lately mine seems to be less reliable, so I might experiment with putting a shim in both places. I think before when I was testing, further to the right past the magnet actually caused the ball to fly past the magnet, but I'll revisit again. My fans arrive today so I'll check those screws for tightness and add another shim while I'm in there.