(Topic ID: 158603)

Strange pinballtoppers.com experience

By Sean

7 years ago



Topic Stats

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#1 7 years ago

I'm curious if anyone has any experience with pinballtoppers.com and what those experiences were. I ordered a topper on 04/05/16 and after 16 days I hadn't received any notifications of any kind so I sent an email politely requesting an order status. He replied back and said he would have to check when he got home.

4 days later no reply so I sent another email asking if he had any luck and he told me he forgot and would make a note to check.

2 days after that no response, so I emailed again and he said he apologized and it slipped by him and found my order. This is where we now stand, so I assume that means he never even saw my order or processed it. The scary part, was that he didn't seem concerned at all when I first brought it to his attention and forgot to even get back too me.

I was going to order something else but am now hesitant ... Thoughts?

#2 7 years ago

No way to run a business. Spend your money elsewhere.

#3 7 years ago

Wow, never heard of anything like it. As Crash said, go somewhere else.

1 month later
#4 7 years ago

Just an update to this thread. I still haven't received anything from my order, over 2 months ago. He replied to me 3 weeks back saying, sorry he broke his initial topper and was making another, nothing since then .....

Just a word of caution in case anyone else was thinking about making an order.

#5 7 years ago

In viewing the website, a note is up that he is closing his business.

A hobby/business can be hard to run these days, with the needs and expectations
of customers being paramount.

#6 7 years ago

Shame. He made a great Congo topper that I bought from him two years ago. I didn't have any problems; I'm sorry you did.

Too bad he's hanging it up.

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