Quoted from Jediturtle:
I really wish people would learn not to ship games on legs, especially a game of this caliber. Just a terrible idea all around for so many reasons. Very sorry this happened to you, but hopefully it's just the glass. That glass scares me though...why is it not tempered??
There are reports of games being messed up no matter HOW you ship it. You don't get forklifts through the cab on a leg-on game. No silver bullet when it comes to shipping and vast majority of shipped games make it without issue.
At the minimum I think you need to fold the head over, with cardboard protecting the playfield glass. Doesn't look like this was the case on this one.