Ok my story came to an end so here it is.
I shipped via STI/beltmann, and I tacked on extra insurance since it was a MDF pin. They showed up to the seller and wrapped the pin with the legs laying across the head! I had shipped 7 pins and hadn't seen this method used so far. I learned of this after it was on the truck. They then informed the seller that they were taking it to the warehouse and going to palletize it (which they didn't do in the end).
It showed up on a day I couldn't get home so my partner was there to receive it. They had put additional blankets around it and wrapped it even more at some point during shipment (using packing tape to hold the blankets on?)
While watching them on my cameras, I observed them trying to fit it in the door. They decided it wouldn't fit due to the legs sticking out on each side, so they backed it out and proceeded to rip the legs out without unwrapping the pin. In the pics below you can see how they initially wrapped it, and also the guy carrying the legs loose before it was moved inside the house, with their extra padding they added to the pin still installed. They eventually left it wrapped inside and my partner signed for it thinking all was well with it wrapped in blankets and they went on their way. I found the damage later when I unwrapped it a day or so later. They caught the swivel feet on the side of the head and busted out the inside of the MDF frame and damaged the trim and decal. Obviously this is not typical bump and scratch stuff that may have been there already. The repair quote was for $500 and they denied the claim because it was signed for. The least they could do is refund me the extra $50 I paid for the extra $1000 Insurance and they would still get their original shipping quote money. Very bad look for this company.
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Oh also, bonus pic- here they are when they drove the pallet jack off the end of the loading lift on a different pin shipment. That guy was holding the handle when he decided to jump backwards off of the liftgate and take the load with him unexpectedly. The pallet jack wheel is hanging freely.....
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