Not only do I phone in my orders, but I pick them up in person, so get to hang out in the office/warehouse. He has many of the original Gottlieb machines that hot stamp caps and targets, wind coils, even rivet target faces.
He has been short-handed lately and training a new guy so he is picking orders as well as answering your phone questions/orders.
We should all appreciate what he does for our hobby. He is just as, if not more passionate about pinball as any of us. He has a collection of older games at his house, but rarely gets a chance to even work on them since we all keep him so busy, especially with increasing interest in EM games.