I have heard pros and cons about the dude, but he is always there to help anytime I call. This last time I was having problems with a kickout hole and he helped troubleshoot on the phone and only sold me the parts needed instead of trying to upsell. The parts cost a couple of bucks, not 10 or 20 and were here in 3 days. I am thankful for the effort he gives to the hobby and I wanted to thank him right here.