(Topic ID: 248626)

Steve Young is a good guy


By D-Gottlieb

7 months ago



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  • 63 posts
  • 54 Pinsiders participating
  • Latest reply 6 months ago by xsvtoys
  • Topic is favorited by 2 Pinsiders

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    70
    #1 7 months ago

    I have heard pros and cons about the dude, but he is always there to help anytime I call. This last time I was having problems with a kickout hole and he helped troubleshoot on the phone and only sold me the parts needed instead of trying to upsell. The parts cost a couple of bucks, not 10 or 20 and were here in 3 days. I am thankful for the effort he gives to the hobby and I wanted to thank him right here.

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    #2 7 months ago

    1994 Super Bowl was his highlight.

    12
    #3 7 months ago

    Always has been.

    The only people who have any issue with him are the idiots who want to argue with him and try and tell him his business.

    #4 7 months ago

    I have had nothing but plesent transactions!

    #5 7 months ago

    I agree, Steve is very professional and helpful and I’ve found his prices to be very fair.

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    #6 7 months ago

    I was afraid to talk to him on my first order. Thought he was going to pounce on my ignorance. Opposite, he was very helpful and was able to buy what I needed.

    #7 7 months ago

    Yep. Always a great resource.

    #8 7 months ago

    I haven't talked to Steve since 2003. I do my many orders strictly by email.

    #9 7 months ago
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    #10 7 months ago

    I usually just email them, but PBR is my favorite vendor. They don't mess around and recreate many parts to keep our vintage machines moving! I have heard that they actively discourage people from hoarding parts they don't need "just in case" as there may be a limited supply. I find this amount of forethought to our hobby's longevity to be inspiring.

    #11 7 months ago

    I prefer calling over email actually. Steve will tell you if you’re over ordering something, or he’ll ask why you need it and may even say how you can fix it instead, or buy a singular part to fix instead of replacing something entirely.

    As long as you have your customer number ready, and try your best to have part numbers ready, even just the attempt is good enough, and Steve is very respectful.

    PBR is the best of the vendors IMO. Maybe because I live in the state next to NY and orders arrive within 48 hours, but I do feel they’re hard to beat.

    #12 7 months ago
    Quoted from davebart5:

    I prefer calling over email actually. Steve will tell you if you’re over ordering something, or he’ll ask why you need it and may even say how you can fix it instead, or buy a singular part to fix instead of replacing something entirely.
    As long as you have your customer number ready, and try your best to have part numbers ready, even just the attempt is good enough, and Steve is very respectful.
    PBR is the best of the vendors IMO. Maybe because I live in the state next to NY and orders arrive within 48 hours, but I do feel they’re hard to beat.

    We all hate the web site but we love the Steve! I hated when he took down his ad pages, it was a quick guide to ordering items for a mid 60's game. Wish he'd bring them back... Im sure it was a pain to keep the prices updated.

    #13 7 months ago

    Agreed, Steve Young has helped me countless times over the years and I always look forward to our conversations.

    #14 7 months ago

    Steve is a true... well... Pinball Resource. Always my first choice for parts. I also prefer calling - he's caught one or two issues with my orders (wrong part, etc)

    #15 7 months ago

    Steve and Gloria are both awesome and always pleasant to talk to..... as long as you know your part numbers Just kidding they are great and more then half of the time I don't have part numbers but just describe it to him and he knows exactly what I need. They are my go to vendor for all my part needs, except LEDs.

    #16 7 months ago
    Quoted from DeathHimself:

    Steve and Gloria are both awesome and always pleasant to talk to..... as long as you know your part numbers Just kidding they are great and more then half of the time I don't have part numbers but just describe it to him and he knows exactly what I need. They are my go to vendor for all my part needs, except LEDs.

    Haven't seen Gloria in the shop in years. I pick up my orders in person since I live 45 minutes away. He is always helpful and willing to take the phone off the hook to help me personally! Recently, I needed a really hard to find stepper disc for four square. He had the part! I dread the day when he decides to hang up the phone for good.

    #17 7 months ago
    Quoted from stashyboy:

    Haven't seen Gloria in the shop in years.

    Wow I pray all is well, she is a sweetheart.

    #18 7 months ago

    His “bad reputation” has always struck me as ridiculous.

    Just don’t get it.

    #19 7 months ago

    He's a good man........not like him
    untitleda (resized).png
    He sent me parts before I pay him

    #20 7 months ago
    Quoted from stashyboy:

    Haven't seen Gloria in the shop in years.

    She's still there and doing fine.
    Steve isn't a good guy, he's a GREAT guy! Super intelligent, and a font of knowledge on just about any subject.

    #21 7 months ago
    Quoted from stashyboy:

    Haven't seen Gloria in the shop in years. I pick up my orders in person since I live 45 minutes away. He is always helpful and willing to take the phone off the hook to help me personally! Recently, I needed a really hard to find stepper disc for four square. He had the part! I dread the day when he decides to hang up the phone for good.

    It's kind of scary because I basically order everything from him. I do a few orders from Marco and I have ordered from a couple of other vendors but 95 percent of my money for parts goes to Steve.

    I read an interview with him and basically what he said is that there's really nobody out there to pick up the ball when he decides to put it down. I'm hoping someone like Marco decides to buy up everything and take it over but I'm not sure that's in the cards. Marco's guys are great to deal with too and they're knowledgeable enough but they seem to be more oriented to the SS/DMD side. Maybe it will happen, maybe somebody steps up, but it's going to be a tough day for EM guys when Steve says enough.

    I don't necessarily hoard parts but the uncertainty of how long he's going to continue this has made me order stuff from him and squirrel it away for the future. Hell, for all I know he may outlast me in this hobby but it's definitely a concern for all of us who restore these old games.

    If we could only get him to repro the damned lockdown bars...

    #22 7 months ago

    Steve is the gold standard. Marco and Pinball Life are great too but Steve gets the first shot on everything. Always enjoy talking to him. Been buying since 96 and I also dread the day he hangs it up.

    #23 7 months ago

    Hilarious how he only takes checks!

    #24 7 months ago
    Quoted from D-Gottlieb:

    Hilarious how he only takes checks!

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    #25 7 months ago
    Quoted from jrpinball:

    She's still there and doing fine.
    Steve isn't a good guy, he's a GREAT guy! Super intelligent, and a font of knowledge on just about any subject.

    Yeah, Steve says she still does the accounts. I always enjoy my visits there. We usually talk about the hobby a few minutes even though he's super busy.

    #26 7 months ago

    Yes he is .... Very helpful

    #27 7 months ago

    Like many others, I havent spoken to Steve in 15 years, as I order by email. But he's always helpful and a great asset to our hobby.

    #28 7 months ago

    I've got it set up to go on by bank's website and a couple of clicks is all it takes to get them to send him a check in the mail.

    #29 7 months ago

    I’ve been in the hobby about a year and can’t say enough about Steve. I always call in my orders and enjoy the conversations with him. I’m in Oklahoma and have always had orders placed Monday morning in hand by Wednesday. Prices are great too!

    #30 7 months ago
    Quoted from CrazyLevi:

    His “bad reputation” has always struck me as ridiculous.
    Just don’t get it.

    It's always been a running joke about part numbers rather then an actual bad reputation. Plus throw in the fact that he doesn't take online payments and his web site can be a chore to navigate sometimes accounts for people in the hobby to pass on the rumor of a bad reputation.
    I've contacted him several times about parts that didn't have part numbers listed and he's always been helpful. I don't like sending checks in the mail so only use him as a last resort. But will say all his parts are of great quality and priced fairly. If he did take online payments he would be my number 1 supplier.

    #31 7 months ago

    I only order by phone purposely just to talk with him for a bit about the hobby and life in general. Steve’s always made time for me and he’s truly one of the last of the Mohicans. He’s old school and you just don't see enough of that these days. Steve’s tops in my book!

    #33 7 months ago

    In the old days “the early 90’s” I used to order from Steve since game specific dmd pinball parts were almost unavailable in Europe. I remember I had to send cash USD by mail to pay for my orders. These long distance orders were a bit expensive due to shipping etc but Steve always delivered. Always a pleasure to finally receive something I ordered and paid for about 4 weeks ahead.

    #34 7 months ago

    Super reliable and unbeatable range for me as a fan of older games.

    #35 7 months ago

    Pinball Resource is great!!!
    Have your part numbers ready.
    Do not make check out to Steve Young, as I did in one of my first few orders.
    Always a pleasure talking with him!

    #36 6 months ago

    All my ordering done via e-mail with Jimmy who has always been helpful, part numbers on hand or not.

    #37 6 months ago

    come on, he does take the bank quick pay, he ends up with a paper check, just put the inv number in the notes field

    #38 6 months ago
    Quoted from Electrocute:

    I was afraid to talk to him on my first order. Thought he was going to pounce on my ignorance.

    He pounced on my ignorance but was still spot on with the parts. Great “resource” for sure.

    #39 6 months ago

    Very few people have contributed more to this hobby than
    Steve Young. Great guy in all respects.
    Steve

    #40 6 months ago

    Steve is awesome. I kept it quiet but he installed these rivets and ring for me on my World Fair repro wheel.
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    #41 6 months ago

    Steve has been nothing less than stellar each and every time I've ordered from him which is a lot as I only have Gottlieb. I worry when he retires the pins I love will be on the slow road to becoming part buckets due to lack of new parts to repair them.

    #42 6 months ago
    Quoted from gdonovan:

    All my ordering done via e-mail with Jimmy who has always been helpful, part numbers on hand or not.

    Same for me.

    And, find another business these days that will box up and mail you your desired pile of random crap with no payment whatsoever up front, just the promise that you’ll eventually pay them.

    #43 6 months ago

    Wow,10 yrs in this Hobby and I didn't know that Mr Steve Young,ex 49r quarterback,who took over for our God,Joe Montana,is the force behind PBR!!!??? You learn something every day!!!!

    #44 6 months ago

    last time I ordered from him his first words were, " ya mean I haven't run you off yet?" thought that was funny.

    #45 6 months ago
    Quoted from davebart5:

    Steve will tell you if you’re over ordering something, or he’ll ask why you need it and may even say how you can fix it instead, or buy a singular part to fix instead of replacing something entirely.

    On the flipside he will also send you black rubber instead of white rubber just because he feels it's what was original to the game....even after you've told him you're intentionally ordering white rubber and he specifically asked if I knew black was the original type on there..

    Not a huge deal, but it was funny and awkward enough to stick out in memory.

    #47 6 months ago

    I mess with 60s Gottlieb wedge heads mostly. I have been buying 98% of my stuff from him for , lets see, I know its over 20 and maybe 25 years now. Sometimes I call but mostly I email the parts order and have only had one part not show up with the rest. It was minor and I said something because I had to get that part ASAP for some reason I do not remember. Had it to me in 3 days just like always. Another time I needed something for another manufacturer like a Bally or something, he got that part outta his 'secret super duper double probation underground" parts stash. The folks at The Pinball Resource have done me right first time , everytime with no hassels about anything.
    I believe its his side kick JIMMIE [is it?} that usually fills my orders. Hes always been just great to do business with.
    I have family up in Lake George, NY that I visit , originally from Syracuse and I have always wanted to visit the shop down there in Poughkeepsie [sic].
    Remember to support these folks, no photocopying anything he has as it is NO way to treat the folks that have made working on and fixing up Gottliebs so much easier when you know where parts are and who is the authority to do business with.
    Just can't say enough good things about them. I always try and send newbies there for their parts.
    Someday I really hope I get the chance to thank them in person.
    Onward and upward y'all

    #48 6 months ago

    His no filter attitude may not please everyone, but it suits me to a tee.

    #49 6 months ago

    I have always had great interactions with Steve on the phone. When I called with my first order (me being new to pinball) I need a schematic and a few parts. I did not have a parts manual or the part numbers. I described the best that I could and the exact parts needed arrived a few days later. When ever ordering parts, I always add an extra wearable item or two. There should be more companies out there like PBR!

    #50 6 months ago

    Each time I've spoken to him I've found myself hanging on his every word which I don't do often with people. If there was ever a brain to pick it's his.

    Here's an interview of him from a few years ago I stumbled across. (scroll down to episode #376)

    http://foramusementonly.libsyn.com/size/10/?search=young

    -Paul

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