Quoted from asay:I'm not saying they are a bad company or that I don't want to do business with them. But as a web developer it boggles my mind that anyone would choose to operate an online retail store this way. It's like commuting in a steam engine car because it "works fine".
The moral of the story here is that they are NOT online retailers. They are stores the require the assistance and knowledge of the owner. They have a website to promote the business and provide contact info, but have little interest in becoming an online retailer/website.
The phone is always busy because people are constantly ordering. I love these guys, Steve literally knows everything about old games. Vid sums it up nicely above