Quoted from Darscot:Stern response has been very poor, any company could easily and cheaply implement a test to make sure every piece of plywood was an acceptable standard as far as moisture and hardness. This is a perfect example of them just not making the effort to control their quality, standards and customer confidence.
So what is wrong with the playfields again? The inserts falling out? The wood delaminating? The artwork falling off? No. They are getting dimpled just like they have for decades. You are correct though, they could start testing each playfield (additional cost) and then start rejecting 100's of playfields. What do you think that will do to cost? The playfield manufactures will jack up their prices to cover the rejects. People keep buying because there is no problem. Steve's attitude is warranted.