(Topic ID: 156055)

Sterns warranty is terrible

By Pinballbuyer

8 years ago


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You're currently viewing posts by Pinsider wisefwumyogwave.
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-10
#63 8 years ago

They dont even turn all the games on to see if they boot up, i know for a fact- my walking dead premium came with the harnesses unpluged in the bottom of the cabinet(multiple-NOT from "shipping")- game didnt boot no power from xfmr. STOP defending them, they do things as cheap as they can, it is now the American way unfortunatley. Oh you think they built spike tobe more reliable? LOL.

#82 8 years ago
Quoted from vid1900:

Not true at all.
All Stern games are play tested.
Every single switch and solenoid is tested under power before the game is boxed.
-
Next time you are in IL, call and take the Stern tour.
You will learn a lot.

Bullshit- a little pinball demon must have unplugged my cabinet harnesses while it was NIB.

#88 8 years ago

No need to be snarky i dont like being called a liar over something so silly. Look, the games are awesome we all agree on that- the quality control? SUX. It just does- two things... Im not lying about harnesses being unplugged and the game being unbootable it did indeed happen (as well as some other trivial things i wont get into) wasnt a big deal i just plugged them back in. Second whats with the attitude that stern can do no wrong? Ive never understood this loyaly unless there is stock or personal relationships involved. Which is it vid?

#94 8 years ago
Quoted from vid1900:

I believe you.
I've shipped games and the soldered headers have somehow cracked and were loose upon arrival.
They sure were not cracked when they left my shop, as I had done other boardwork and would have seen a bunch of cracked solder joints.
It's just how 2000 miles of jarring over common carrier goes.

Stern makes mistakes, same as any other manufacturer of any other product.
I came from routing games in the Gottlieb, Classic Bally, Classic Stern, and Williams era, and today's Stern ships games with way fewer out-of-box problems. I mean WAY fewer.
You guys do not know how good you have it.

RESPECT. But there is no way those tight ass molex plugs jarred loose during shipping. Unfathomable.

#112 8 years ago
Quoted from PiNDoCToR:

It's not that it happens in shipping, but what can actually happen is that after the game is tested, when the head is folded down for packing, the harness can get snagged on something and the connectors can get pulled apart. I've seen it a few times on NIB games. When I get a call that a brand new game won't boot up, the harness is the first thing I check.

No there was way too much slack for that to happen, and nothing in the back of the bottom of the cabinet to get snagged on

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