Quoted from Pinballbuyer:Just wanted to share my experience with Sterns warranty and customer support. I posted my Kiss pro decal issues earlier and I wanted to share my experience with Stern. My machine is 4 months old and the decals are just rippling in several spots. They were only willing to send side rails to cover it. No decals were offered. It was take the rails or nothing. Then it was explained to me that they only warranty the pcb boards for 2 months and the dmd for 9. Nothing else is covered as expressed in the warranty. Its shocking that for the money we pay they do not stand behind the product and they did not seem to care about losing my bussiness. I will be sticking with used machines because of this experience.
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That seems crazy that they would not send you new decals.
The distributor you bought your machine from should be willing to go to bat for you if you can't get results.
Stern has to put in writing a bulletproof legal document. They are VERY flexible from my experience and typically go out of their way to make their customers happy.
Minneapolis, MN
