(Topic ID: 156055)

Sterns warranty is terrible

By Pinballbuyer

8 years ago


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#5 8 years ago
Quoted from centerflank:

I've had them replace parts past warranty so I disagree

I'm with Flank on this! I bought a "newish" return off of eBay and they sent me part of the missing wire harness, no questions asked.

10
#10 8 years ago
Quoted from HighVoltage:

I'm also paranoid to buy a new machine. There's been a substantial number of significant problems reported, and it seems to be somewhat of a crapshoot how Stern handles them. Sometimes someone gets a first-class solution, other times, like the OP, they're left unsatisfied.
I know the people with problems make the most noise, so it's difficult to guess at statistics. But my impression is also that it's safer to buy in the secondary market.

I'm paranoid to go outside.

1 week later
#191 7 years ago
Quoted from 0geist0:

New owner shouldn't have to do that.

That's it... we're going off the grid

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