I was one of the first people to get the KISS Pro when it came out and you may remember my long posts about the game being DOA. I got great customer service from Chaz via the tech support hotline and even John Borg shot me a note saying they would make sure my game got working. Eventually they discovered the issue with the wrong brand of SD card being used with Spike and sent me a replacement. The game has worked flawlessly since then. That does suck about your decal issue though. I have a very minor bubbling on mine by the left flipper button.