Quoted from MustangPaul:If I could afford an Iron Maiden I'd buy one......and the first thing I would put on it (and any new Stern for that matter) would be the HD leg braces. I have them on all my games now. $20 well spent if ya ask me.
Think about this. You, as a customer, have to spend an additional $20 plus time to reinforce something that could be cheaper, and easier to do at the factory, when they are assembling the game, empty cabinet. Instead, they would rather send out new replacement cabinets for the customers that are having issues ("take care of you" as they say). These customers have to find the time and know-how to swap cabinets. Instead of the manufacturer spending the extra FEW dollars (because the can buy parts at cost, in bulk) to upgrade their brackets to something more heavy duty. And yet the community still pumps them with money for every new toy that comes out. Who does this truly benefit? Certainly not you. Why get defensive when customers are reporting issues? Also note that not all Stern customers post on Pinside, so it is entirely possible that people are getting split cabinets that do not post for you to read about.
What next, they start sending out DIY kits for pinball machines instead of completely assembled machines, for the same cost? It's laughable right? But so is having to install your own leg brackets on a brand new machine.