(Topic ID: 186114)

Sterns new cabinets...

By daddyxxx

7 years ago


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  • Latest reply 5 years ago by MustangPaul
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    There are 2,136 posts in this topic. You are on page 9 of 43.
    #401 7 years ago
    Quoted from Buzz:

    Asking in regards to being a squeaky wheel to get my playfield resolved. I have tried the send a claim be patient check in send a claim you get it. Once a week I should call my distributor and Stern or just go straight to the source? Thanks again for your help.

    I think I'd stay on my distributors ass and call Stern both. If your distributor doesn't stay in touch with stern and get the problem resolved then I would post on here and tell everyone how sh*tty of a distributor that they are also. They should be going to bat for you in my opinion. A distributor is more than just a place where you buy a machine from.

    #402 7 years ago

    My GB not as great on the corners 6 months old made September 29 2016. But I can fix this myself which is great, but one probably shouldn't have to. Knock on wood all my other Sterns are holding up.

    IMG_0352 (resized).JPGIMG_0352 (resized).JPG

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    #403 7 years ago
    Quoted from Buzz:

    Asking in regards to being a squeaky wheel to get my playfield resolved. I have tried the send a claim be patient check in send a claim you get it. Once a week I should call my distributor and Stern or just go straight to the source? Thanks again for your help.

    Call Chaz or the other guy direct, sounds like your distributor isn't doing you any favors going through him.

    #404 7 years ago
    Quoted from Colsond3:

    Holy crap....that's exactly what we are talking about. Look at the 4th pic from above (reposted here for convenience). This BK was thrown off a friggin roof at what looks about 25 - 30 feet, and the front right joint of the cab is still intact. And we are talking about how detrimental it is to a Stern game if it's slid across a carpet improperly. If thrown off a roof, a Stern game would disintegrate faster than Walter White and Jesse Pinkman could dissolve a body.

    Yea, but just look at all of that playfield chipping............junk I tell you!

    And for the record, that corner held because VID repaired it a few years earlier.

    #405 7 years ago

    I actually think Game Room Guys are great

    When Stern says they are still working on the PF issues there really isn't a whole hell of a lot the distributor can do

    The game isn't unplayable and balls will still roll around. Enjoy it and have to have patience with the PF

    See KPG example. Ranting like a 2 yr old and threatening class action law suits is a joke

    Btw. You are handling it fine Buzz

    #406 7 years ago
    Quoted from iceman44:

    Ranting like a 2 yr old and threatening class action law suits is a joke

    I think you are confusing ranting like a 2 year old with Stern having done nothing in 2 years to help their customer (Buzz).

    #407 7 years ago

    Another one posted in the Ghostbusters club thread, between that and the one reported by the operator on Facebook that makes about 17 games...

    #408 7 years ago
    Quoted from Mike_J:

    I think you are confusing ranting like a 2 year old with Stern having done nothing in 2 years to help their customer (Buzz).

    I'm talking about KPG not Buzz.

    He's been more than patient but the PF thing is what is at the moment

    #409 7 years ago

    Buzz hasn't been very specific. FWIW, he posted way back about a MET magnet not being flush and causing chipping around it that he didn't identify or catch early, some peeling Met head decals, and a single ghosting tobin insert on GB. If that's it (and his pics of the cabinet) then good luck on the current two year plus journey.

    #410 7 years ago
    Quoted from iceman44:

    I'm talking about KPG not Buzz.
    He's been more than patient but the PF thing is what is at the moment

    He just wants to know though "am I gonna get a new playfield at some point? " and nobody is telling him anything at all and its been 2 years. I think someone needs to step up to the plate and let him know what's going on. Playfield issues have passed, if he has a defective playfield then they need to get him taken care of. Its my gut feeling that Buzz is a very nice guy and he has been taken advantage of by his distributor.

    #411 7 years ago
    Quoted from Buzz:

    On a positive note at least my corners after 2 years look great.

    I don't know, I see a slight gap on that one side. I think it's a piece of garbage and you should sell it quickly before others notice this dramatic flaw.

    #412 7 years ago
    Quoted from dzoomer:

    Buzz hasn't been very specific. FWIW, he posted way back about a MET magnet not being flush and causing chipping around it that he didn't identify or catch early, some peeling Met head decals, and a single ghosting tobin insert on GB. If that's it (and his pics of the cabinet) then good luck on the current two year plus journey.

    Is just chipping around the magnet?

    I agree, I have a tiny sliver of Tobin ghosted insert. It's the most overblown nonsense ever

    Now some of the PFs like Kpg's and others, that's a different story that Stern is rectifying

    If Buzz Met PF is like some of those then I get it

    #413 7 years ago

    Thank you again everyone. Yes I posted a long time ago about my issues with pictures some had different opinions about my magnet area that possibly it was sitting to high or low. I decided to make the best of it and added a Cliffy to prevent any further damage that didn't stop it so I put a big piece of Mylar on it. The bottom of my playfield is chipping away as well now and photos were sent and added to my claim. It made me worried to play and I stopped. It is a great game and I didn't want to see it get worse. Buying a new playfield and swapping everything myself was considered as well as selling it and trying another,but I didn't want to take a loss like that and give my problems to someone else. I don't mind adjusting a switch and small stuff, but figured a game should come correct. The playfield is more than did it get installed properly or my inexperience as it is chipping in other areas. My GB has the two common ghosting inserts which I was sad to see and as long as the clear stays on and inserts don't sink over time I'm not as concerned with,but it doesn't make it right. I did just receive a box to send my GB playfield back and had informed my distributor when I received my game about ghosting in case issues arose. It was weird to me that after the KGB thing this shows up but nothing about my MET. I have tried to control my emotions and act in proper form. With more issues come more attention and tried to add in a informative way about my games and experience. I asked for help and it was given and I appreciate that and will move forward with the advice I was given. It has given me some hope in all this.

    #414 7 years ago

    FWIW - the local bowling alley has a good array of recent STERN pinball machines. TWD, GB, GOT, ST, and Aerosmith. Aerosmith's cab is split on the right hand side all the way down to the leg. The others are just fine.

    These games get plenty of play (and abuse). Seems to me there is definitely something going on if a brand new game is breaking up compared to games that have been beat on for a few years.

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    #415 7 years ago

    Is this the Chas from Stern that everyone is talking about?

    I bet his mom gets him the meat loaf before Stern gets Buzz his playfield.

    Chas (resized).jpgChas (resized).jpg

    #416 7 years ago

    Jesus....Stern really needs a new carpenter.

    #417 7 years ago
    Quoted from Colsond3:

    Jesus....Stern really needs a new carpenter.

    Mechanical/Structural engineer, remember everyone needs to have a degree these days.

    17
    #418 7 years ago
    Quoted from Colsond3:

    Jesus....Stern really needs a new carpenter.

    I thought Jesus was a carpenter?

    #419 7 years ago

    Classic. That is fu@king hilarious. Thank you for a good laugh I needed that. Awesome.

    #420 7 years ago
    Quoted from Buzz:

    Classic. That is fu@king hilarious. Thank you for a good laugh I needed that. Awesome.

    Glad that someone got my one liner. Thanks Buzz.

    #421 7 years ago

    No thank you, my sides hurt in a good way and I needed something like this.

    #422 7 years ago

    For the noobs, Most people on here that buys a new stern ends up spending at least a grand on MODing their game with fancy toys and lights. Right? And everyone is complaining about a few simple MODIFICATIONS that need done to actually make your game better. Yes back in the days we said the whole word and modifying a new game meant bulletproofing it for location operation. And there were many. If you like Stern and want the game you need to realize you will have to bullet prof it right out of the box. Put playfield protectors and cliffy's on. Cabinet corner supports and anything else needed. It's not going to get much better unless they have a very high damage rate. Keep in mind although Stern does cater to the home market. There biggest sales are still for the operators.

    #423 7 years ago
    Quoted from arcademojo:

    I thought Jesus was a carpenter?

    Maybe we should pray that Stern will give a shit about us.

    pray (resized).jpegpray (resized).jpeg

    #424 7 years ago
    Quoted from Buzz:

    No thank you, my sides hurt in a good way and I needed something like this.

    I love word play, but apparently not everyone gets it...cough arcademojo LOL. Just bustin those chops.

    #425 7 years ago

    Well at least this puts to rest that Stern are cutting corners! From the look of it they aren't even doing that anymore, ba dum dum

    21
    #426 7 years ago

    Wow!!!! First one of funniest post, but now I want to report I just received a call and my MET playfield is going to be replaced. Thank you to anyone that helped with this and thank you to Stern for making this right. You all made me feel better about my situation and now Stern has made all my frustrations and fears of playing a great game go away. I have no more complaints personally with Stern and hope all with issues as well get them resolved.

    #427 7 years ago
    Quoted from J85M:

    Well at least this puts to rest that Stern are cutting corners!

    Damn you

    Quoted from Buzz:

    but now I want to report I just received a call and my MET playfield is going to be replaced. Thank you to anyone that helped with this and thank you to Stern for making this right

    I made a call. You can thank me later. Actually that's great news. Glad they finally did something for you.

    #428 7 years ago

    Boom boom Buzz. There you go!

    Now play the F out of it until the box comes

    #429 7 years ago
    Quoted from iceman44:

    For the record, when i had a major issue with my BM66 turn table, Chaz at Stern and my distributor handled it immediately and provided excellent service.
    Apathy is not how i would characterize my experience with them. I have an issue with the topper because of the short from the little screw, distributor is taking care of it promptly.
    Maybe some of you guys need to get a different distributor and/or reach out to Chaz directly. Both are very helpful.
    And I've purchased 7 Stern pins and these are the first issues i've ever had to deal with.
    Despite the issues and the perception of how Stern deals with them, the scream and chants of "take my money" will soon be heard loud and clear with the release of Star Wars.
    I hope you guys get your issues fixed and your blood pressure lowered.

    I am in the UK and have had two problems with Stern games. I rang Chas and both issues were dealt with promptly and at Stern's expense. I cannot fault their customer service when you speak with them directly.

    #430 7 years ago
    Quoted from Buzz:

    Wow!!!! First one of funniest post, but now I want to report I just received a call and my MET playfield is going to be replaced. Thank you to anyone that helped with this and thank you to Stern for making this right. You all made me feel better about my situation and now Stern has made all my frustrations and fears of playing a great game go away. I have no more complaints personally with Stern and hope all with issues as well get them resolved.

    Excellent news. Enjoy your game. I am trying to buy a Met Pro but they are as rare as rocking horse shit over here.

    #431 7 years ago
    Quoted from arcademojo:

    Keep in mind although Stern does cater to the home market. There biggest sales are still for the operators.

    Funniest thing ive read all day

    #432 7 years ago
    Quoted from T-800:

    FWIW - the local bowling alley has a good array of recent STERN pinball machines. TWD, GB, GOT, ST, and Aerosmith. Aerosmith's cab is split on the right hand side all the way down to the leg. The others are just fine.
    These games get plenty of play (and abuse). Seems to me there is definitely something going on if a brand new game is breaking up compared to games that have been beat on for a few years.

    There is no question that there is an issue.

    I just checked a few of my late model Sterns and none of them have any cabinet issues, peeling decals or defective playfields. I am going to check the rest later tonight.

    None of these machines have any issues -
    AC/DC Premium
    Avengers Hulk
    IM - Original
    Metallica Premium
    Shrek
    BBH
    Spiderman
    FG
    Sopranos
    TSPP
    TRS
    Mustang

    #433 7 years ago
    Quoted from stoptap:

    Excellent news. Enjoy your game. I am trying to buy a Met Pro but they are as rare as rocking horse shit over here.

    Only one I know of for sale is a MET LE

    #434 7 years ago
    Quoted from stoptap:

    I am in the UK and have had two problems with Stern games. I rang Chas and both issues were dealt with promptly and at Stern's expense. I cannot fault their customer service when you speak with them directly.

    If it's a small, inexpensive issue for Stern to handle you will be covered.

    If it's something big, forget about it.

    #435 7 years ago
    Quoted from J85M:

    Only one I know of for sale is a MET LE

    New or used ? I can't afford a new one.

    #436 7 years ago
    Quoted from Mike_J:

    If it's a small, inexpensive issue for Stern to handle you will be covered.
    If it's something big, forget about it.

    I don't know. I think a lot of it is in the approach. Be polite and restrained but get your point across and it is amazing what companies will do to you.

    #437 7 years ago

    I could be wrong, but aren't the Bally Williams cabinets are made with a 45 degree lock miter?

    45 degree lock miter (resized).jpg45 degree lock miter (resized).jpg

    #438 7 years ago
    Quoted from Buzz:

    Wow!!!! First one of funniest post, but now I want to report I just received a call and my MET playfield is going to be replaced. Thank you to anyone that helped with this and thank you to Stern for making this right. You all made me feel better about my situation and now Stern has made all my frustrations and fears of playing a great game go away. I have no more complaints personally with Stern and hope all with issues as well get them resolved.

    Happy for you. Enjoy the game!

    #439 7 years ago

    I'm having two playfields replaced and agree that is a major cost. They are making it right for me. I would hope they do the same for others. I understand anyone's frustrations I was there for almost 2 years. I hope my story and the advice that was given helps others.

    #440 7 years ago
    Quoted from stoptap:

    New or used ? I can't afford a new one.

    New but without box, last huo premium I know of that sold went for new LE money guess we have a shortage of METs here in U.K??

    Quoted from Buzz:

    I'm having two playfields replaced and agree that is a major cost. They are making it right for me. I would hope they do the same for others. I understand anyone's frustrations I was there for almost 2 years. I hope my story and the advice that was given helps others.

    That's awesome Buzz, someone in here must have put a word in for you? Either way is great your finally getting your playfields replaced!

    #441 7 years ago
    Quoted from J85M:

    New but without box, last huo premium I know of that sold went for new LE money guess we have a shortage of METs here in U.K??

    There are a few about but nobody ever seems to sell them. A bit like TWD.
    Could you PM me the price (if you know it) although I doubt I could afford it.

    #442 7 years ago
    Quoted from pinmister:

    This is disappointing to see yet another factory defect from Stern. Add it to the growing list.... Bad playfields, bad node boards, bare bones incomplete code and now the cherry on the cake-flippin bad cabinet construction. Sounds like Stern needs to look for a quality control specialist and a good production line manager. Oh Vey!

    1345Y9ArDiyrf2.gif1345Y9ArDiyrf2.gif

    blues-mobile-falls-apart-o.gifblues-mobile-falls-apart-o.gif

    #443 7 years ago
    Quoted from Manimal:

    Yes, I am sure folks like The Black Knight are going to jump in and say this problem didn't exist with the old cabinets, and yes Vid is going to say it did....I completely respect both of their opinions, based on their years of experience. The true reality is probably somewhere in the middle.

    Yes, it existed, as I directly specified, please do not misguide people.
    That ends that discussion.

    However, I also explained the SIX direct causes for very early damage, if the game was new out of box for one month, which otherwise is uncommon.
    Mostly out of negligence of operators or owners in the past.

    Materials and construction were not purely synonymous since the 1940s until today.
    Basic designs are the same, so I am not going to say there was some type of revelation in the modern Stern age, that they figured out a way to build cabinets better, because you cannot unless you use better quality materials, more labor, and more time.
    Yes, it has relevance.
    Yes, there were times that metal was used more heavily in construction.
    I gave WICO as an example in the 80s, or WMS in the 60s.
    That is not a solution either.

    The biggest differences on cabinets is how they were reinforced on the inside (the most critical aspect), what materials were used beyond standard 7 layer plywood, and how the joints were cut including mitering of edges, not just the joints.
    The basic standard is a 45 degree miter joint with internal reinforcement with wood triangles using hide glue and industrial staples, with a lower cabinet crossbar. Rear joints were butted, or mitered. Back panel was mill edged and glued. Leg bolts were mounted on a simple recessed metal plate with two nails driven into wood triangle.
    Earlier games even used wooden dowels essentially turning them into furniture.

    When games started to become heavier in the 1980s, larger metal plates were used for the corner bracing, but the basic construction remained the same including the crossbar. Sometimes more triangles were used, or even full corner strips.
    Bottoms still tended to be cheap materials.
    After the the shenanigans with particle board cabinets, most manufacturers retained standard plywood construction.
    In the late 80s-early 90s, we lost the solid crossbar (or T-brace in some cases), as less and less weight was on the bottom of the cabinet itself, except a speaker.

    The "BLY/WMS leg bolt plates" (the ones everybody recognizes today) did not start being used until around 1993 (based on the weight of games increasing again with titles such as TZ, STTNG, and RS), up to that point, BLY/WMS used the same flat metal strips that were designed years before.

    The two things that concern me about this situation is:

    1 ) What type of joints are being used for the cabinet?

    They are not 45 degree miter or dovetail (trapezoidal) for the front which reduces interlocking strength, especially if there is glue separation, as there is nothing to hold the side panel back from cracking. I think Stern might have been caught red handed again in the cost cutting cookie jar, which is highly unfortunate. I have not checked the back corners of my MET, which in the past were butt jointed at minimum. This is why I recommended to install a flanged angle brace which keeps the joint in place in conjunction with new leg bolt plates. Very strong.

    2 ) What type of glue is being used?

    Hide glue is fine, as long as it is properly allowed to dry with clamps.
    It just has to be watched occasionally after 5 years or so.
    Unless you are constantly moving games, it really should not matter.

    I hope people do not expect Stern to be sending out carpenters to fix people's games or new cabinets.
    Building pinball cabinets is the least complicated part of the pinball process!

    If a person wants to learn how to make their own cabinet or how they are made and educate themselves without speculation, here is a solid guide:
    https://howtobuildapinballmachine.wordpress.com/category/the-cabinet/

    Education is most important part of this discussion now.

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    #444 7 years ago

    This whole discussion is so weird. Pinball is so lost in the past. When did mankind learn to interlock corners, probable ancient egypt or some shit. Yet still pinballers make excuses and act like it's costly or complicated to make a box with a partially open top. Stern fucked this up and it's laughable.

    #445 7 years ago
    Quoted from Darscot:

    This whole discussion is so weird. Pinball is so lost in the past. When did mankind learn to interlock corners, probable ancient egypt or some shit. Yet still pinballers make excuses and act like it's costly or complicated to make a box with a partially open top. Stern fucked this up and it's laughable.

    You got it.

    Some of these other posters must be on the payroll.

    #446 7 years ago
    Quoted from Darscot:

    When did mankind learn to interlock corners, probable ancient egypt or some shit.

    Them pyramids are still standing!

    10
    #447 7 years ago
    Quoted from o-din:

    Them pyramids are still standing!

    The 2017 Stern cabinet on the other hand... is not.

    #448 7 years ago
    Quoted from Darscot:

    When did mankind learn to interlock corners, probable ancient egypt or some shit.

    Close.

    The spindle-router-shaper that mills the wood edge was patented in 1933.

    Lock-miter corner patent is 1951.

    US1893080-0 (resized).pngUS1893080-0 (resized).png

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    #449 7 years ago

    $8500 Ghostbusters LE at Pinball Pete's in Ann Arbor, MI.

    raw (resized).jpgraw (resized).jpg

    #450 7 years ago

    I checked my Tron, Star Trek and Metallica and they are fine. I can't see how anyone could trust the recent builds and buy a NIB. But then again pinball guys are not the sharpest tools in the shed, present company included.

    There are 2,136 posts in this topic. You are on page 9 of 43.

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