Quoted from inhomearcades:

Summary: Facebook is a one way communication tool for stern. They are not interested in anyway about your opinion or thoughts when it comes to them being posted on Facebook

Quoted from Jared:

I will just say this openly.
The beauty of facebook is communication... both from the business to the customers, and from the customers to the business. It's a direct channel to hear feedback and interact with them on a personal level. Feeling like "an insider" for liking a business page is one of the perks a page uses to attract likes in the first place. "As a facebook fan you will be the first to know our exclusive updates and news!" etc.
I think it's a missed opportunity from Stern to not use facebook anywhere near its full potential. Not only could it make them money and sell games, it could promote the entire hobby of pinball to an international audience. Don't get me wrong: it does already. But I mean it could go from an ember to a full on fire...
On pages I manage, before I manage them, I explain to the business owners that I believe in open and fluid communication with customers and fans. When a fan comes to a page I manage to voice concern or a problem, I treat them in a way that I want other on-lookers to see. It's an opportunity to show the kind of business you are. I never delete attacks... because if they are unfounded your fellow fans and customers will come to your aid and do the dirty work for you.
It's 2015, and thanks to social media (pinside included) we are entering into a new age of communication and TRANSPARENCY. Where people see pics instantly of the whole process... where people know whats going on... DAILY... where people are always connected and in the loop.
Stern allowing things like a random persons cell phone video to be an "first to market" release of a new pinball machine make my eyes twinge. So much missed opportunity.
All I see with Stern is opportunity.

Quoted from inhomearcades:

I think everyone gets it. I just don't think that Stern has to allow anything on their page. They have the right to do whatever they want with their page, even if we don't agree with it. Complaining about it doesn't get anyone anywhere.

Quoted from calvin12:

a wont be said, b wont be said because if they miss it people will bitch, C is said all the time if you talk to them directly, d is smart for a forum that you are using for positive outward info flow. voice your concerns to them they have a phone, they have email, they are not hard to contact directly.

Quoted from TOK:

You "understand" the code on Star Trek is being worked on because you read it here, right?
If Stern knew how to use social media, you'd be reading it there first. They could handle the negatives by being more forthcoming with the positives. The whole thing is mis-managed.