(Topic ID: 232184)

Stern took my $333.50 on August 21st - Resolved Acceptably January 24th

By KozMckPinball

5 years ago


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  • 86 posts
  • 40 Pinsiders participating
  • Latest reply 5 years ago by LesManley
  • Topic is favorited by 4 Pinsiders

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    #14 5 years ago
    Quoted from ScottinSGFNY:

    I am also waiting on my order for 2 backlit Translite frames - so you are not alone.

    Also waiting . I emailed Mark 3 days ago. He said they are “on the water” being shipped from overseas. Said he would email once he has a date.

    1 week later
    #28 5 years ago

    At this point I hope mine comes with Translites already installed.

    #33 5 years ago

    Just got an email they are arriving next week at Stern.

    1 week later
    #36 5 years ago
    Quoted from KozMckPinball:

    Anybody have an update? Close to 5 months now since they took my money.

    That was the last I heard anything.

    1 week later
    #53 5 years ago
    Quoted from KozMckPinball:

    Email from Mark Sullivan yesterday, sent to all of us:
    Greetings to our Stern customers and supporters,
    First, our apologies for the lack of communication on your translite frame orders. I now have all the order information for each customer and will be sending updates. The frames arrived in Chicago customs last week and we are just waiting on the truck to drop them off at our dock (we are in the suburban Chicago area). I will send the shipping updates when the orders are ready to ship. I will also be including a gift along with your order for the inconvenience. Again, our sincerest apologies!
    Thank you for your support of Stern!!

    I never received that email.

    #54 5 years ago
    Quoted from KozMckPinball:

    Today's update email: (That answers the translite size issue, the pre-LCD translites will fit it as ordered)
    Good Afternoon
    Great news! The shipment of frames arrived on our dock today! We are unpacking the shipment and testing the power. I opened two of the units and they are identical to the previous units! We will be getting these out with UPS early next week. We will make sure to send tracking to everyone. I also took a snapshot with my phone of one. Of course with the greatest translite of all time…..Wheel of Fortune!!!!! Thank you again for your patience and support.
    Have a great weekend!
    Mark Sullivan[quoted image]

    Didnt get this either. Seriously WTF

    #57 5 years ago
    Quoted from KozMckPinball:

    I started this thread to broadcast any updates, I hope it is helping.

    Got the updated emails that night. Got the one that matters today.

    #65 5 years ago

    Got mine today!

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    #69 5 years ago
    Quoted from thepinballworks:

    Where are you all ordering these?

    Stern sometime in June or July.

    #71 5 years ago
    Quoted from thepinballworks:

    Thanks. So they only had them for a short time, as I don't see them there now.
    Hope they sale them again soon.

    They had some kind of problem with the supplier and had to change. They were not on the website long.

    #81 5 years ago
    Quoted from KozMckPinball:

    I received the 3 frames yesterday, unpacked one so far. My observations: It seems to be as advertised, a nice product worth what we paid for it and fits the pre-LCD size translites as ordered at the time. The snap frame, which has 4 separate snapping sides like any other snap frame, has very sharp edges where they were corner machined. I filed these down using a model railroad track sand block. The gifts were a stern drawstring bag and an Iron Maiden comic book I guess that came with the pin purchases. One gift, bag plus comic, for every frame ordered.

    Yep that is what I got as well.

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