I am also waiting on my order for 2 backlit Translite frames - so you are not alone.

I wonder what the ones we receive (if we ever get them) will look like. Probably not even the same one that was pictured.

I called Sullivan Group at the number listed on the order today
574-773-2108
Spoke with Lisa, she said I need to contact Dorthy at Stern
Phone number is 708-345-7700 Option 2 parts.
Dorothy said they were coming in next week and will fit the new Smaller translites asin the Sterns with an LCD display.

I officially asked Dorothy to cancel my order and asked her to contact Sullivan Group to issue me a refund which is what Lisa at Sullivan said to do.
Sullivan group issues the refunds but You have to contact Stern to cancel the order.

Now to see if it actually happens.

That’s what was said then when I said I was canceling she said let’s wait and see what comes in maybe we will have both sizes and then you can make your decision.

I just decided I’m done with it and asked to cancel regardless.
I have officially put my money where my mouth is. I will not buy any new Stern pinball machines or Stern products after being a loyal customer and having bought over 10 new Stern Pinball machines in the past because they are not responding to a customer service issue on my last NIB purchase. No excuse for them to not handle an issue with a machine I purchased new. I’ll spend my pinball money elsewhere.