I have received no product, no returned communication from Stern or Sullivan Group. They took my money on August 21st 2018. Try getting your money back from these people, it is impossible. Why bother listing a shipping method or charging me for shipping? Sad Stern. Really weak, unprofessional and sad.

---------------------------------------------
From the Stern Pinball Apparel & Accessories - Stern Pinball Order Center
---------------------------------------------
ALERT - SULLIVAN GROUP will be the store name appearing on your CREDIT
CARD statement.

Sullivan Group is the official licensed provider of Stern Pinball
Merchandise.

You can contact us by

Phone: Customer Service 574-773-2108 or
Email: [email protected]

--------------------------------------------
Order Information
---------------------------------------------
Date Purchased: 08/21/2018 07:22 PM
Order Number: XXXXXXX

---------------------------------------------
================================================================================
Description Qty Price
================================================================================
Ln# 001| SP64 LED Backlit Translite Display Frame 3 297.00

| Shipping Method: USPS Priority Mail
--------------------------------------------------------------------------------

SubTotal -> 297.00
Shipping/Handling -> 36.50
Tax Total -> 0.00
Total -> 333.50

================================================================================
Payment Information Amount
================================================================================
Visa 333.50

Thanks I appreciate that. Was supposed to be Christmas presents. T.H.I.S. Y.E.A.R. I waited as long as I could before doing this. Sorry that I had to.

I really just want to know the status of my order first. I wanted the frames, still do.

Done. I'll try Mark's number as well later during work hours....

I guess the redeeming point here would be, if I invested that $333.50 in the stock market on August 21st, it would only be worth $281.50, so I guess Stern actually did me a favor, I saved $52 if I ever get a refund.

I knew there were others. I hope there's some information here that you can use.

Agree but just glad at this point to get some progress, small progress as it is, towards getting the stuff I ordered/paid for a LONG time ago.

More like "No" ware. That's where my order went.

Sent an email as instructed 12 days ago and received no reply.

If Stern ever admits that they cannot fulfill the orders then I'd want my money back. I have been hoping for word from them one way or another before taking any action. Sad that they cannot just tell us.

Anybody have an update? Close to 5 months now since they took my money.

Thanks. They only fit the smaller LCD era translites? This is not what we ordered, not what was on their website. Pathetic. Makes business sense I guess to them.

Email from Mark Sullivan yesterday, sent to all of us:

Greetings to our Stern customers and supporters,

First, our apologies for the lack of communication on your translite frame orders. I now have all the order information for each customer and will be sending updates. The frames arrived in Chicago customs last week and we are just waiting on the truck to drop them off at our dock (we are in the suburban Chicago area). I will send the shipping updates when the orders are ready to ship. I will also be including a gift along with your order for the inconvenience. Again, our sincerest apologies!

Thank you for your support of Stern!!

Late yes, better? Not sure yet we got what we ordered, in my case, the larger size frame for pre-LCD translites. Time will tell...

Today's update email: (That answers the translite size issue, the pre-LCD translites will fit it as ordered)

Good Afternoon

Great news! The shipment of frames arrived on our dock today! We are unpacking the shipment and testing the power. I opened two of the units and they are identical to the previous units! We will be getting these out with UPS early next week. We will make sure to send tracking to everyone. I also took a snapshot with my phone of one. Of course with the greatest translite of all time…..Wheel of Fortune!!!!! Thank you again for your patience and support.

Have a great weekend!

Mark Sullivan

Translite frames (resized).jpg

I started this thread to broadcast any updates, I hope it is helping.

Today's update email:

Good Afternoon

The translite frames are on the way! All of the open orders went in our UPS shipment today. Tracking information should be forwarded via UPS Worldship. If you do not get a tracking notification by end of day Tuesday (the 22nd). Please let me know and I will provide it for you.

Thank you again…….

Mark Sullivan

I received the 3 frames yesterday, unpacked one so far. My observations: It seems to be as advertised, a nice product worth what we paid for it and fits the pre-LCD size translites as ordered at the time. The snap frame, which has 4 separate snapping sides like any other snap frame, has very sharp edges where they were corner machined. I filed these down using a model railroad track sand block. The gifts were a stern drawstring bag and an Iron Maiden comic book I guess that came with the pin purchases. One gift, bag plus comic, for every frame ordered.

Agreed. Wasn't sure how to do it so I marked the thread as resolved when I got the frames. On second look now I found how to edit it. Done. I would recommend the frames, just be careful about the sharp snap frame segment machined edges and if concerned you can file the edges using what I did: (can get them with free shipping on eBay)

https://www.walthers.com/bright-boy-abrasive-track-cleaner-standard-grit

Last update. I unboxed the remaining 2 frames and both boxes had impact damage, the frames did as well. Each of them had a divot (compressed area 1 in by 1/8 in or so) on the back side. I think it'll be fine, maybe the nano wires got deformed a little bit. The packaging should be better.

My main reason to post here is that I was able to, in addition to GB and Transformers, mount Indiana Jones TPA translite without modification. It overspills the fitted area side to side and is less high than a Stern translite, but I left the protective film on the translite to prevent the frame from cutting into it. All in all, I was surprised that I did not have to trim the WPC translite. (The last "E" in "Adventure" is under the snap frame not visible, so it's not perfect). Anyway, good News!

Les I saw your frame photo in the other thread. How did you mount it with no cable showing like that? Also, does the electrical cable come out of the side of your frame? Ours comes out the back.