Quoted from snaroff:You're obviously right that "The Pin" isn't for hobbyists. That doesn't mean a hobbyist can't give sound advice to a non-hobbyist. That's because most of us were non-hobbyists once upon a time. When I bought my first pinball machine in 2004 (LOTR) I considered buying it @ "The Sharper Image" but I didn't trust them to maintain it. I searched out a reputable distributor who I trusted to maintain it. Who is going to maintain a product you buy @ Costco? Stern's labor warranty for "The Pin" is a mere 60 days. That wouldn't work for me.
You're missing some pretty important stuff. If you watch any recent Gary Stern seminar on youtube, he explains it pretty well.
First off, the vast majority of the people that buy the pin will never become a hobbyist, like you did. The typical buyer will have a $100k+ a year income and a big ass house. For entertainment, they'll have a huge TV with all the latest video games, a pool or foosball table, and maybe an arcade video game or two. In the backyard, they'll have a pool with a diving board and a hot tub. The pin will just be something to go in the big empty corner of the entertainment/media room. Grandparents will buy the pin for their grandkids to play when they come over twice a year to visit.
Secondly, the game will get played so little, the warranty won't be an issue. The demographic that the pin appeals to has many other things around to entertain folks. The pin will rarely be the center of attention. Maybe a few days a year of play. The only maintenance most will ever need is replacement of the UV damaged rubber, which happens whether you play it or not.
How do I know all this? I did in home pinball repairs for a living in silicon valley for a while. The vast majority of my customers only had one game and virtually all of them showed signs of neglect. I heard 'We haven't played it in years' numerous times. I had more than a few grandparents as customers.
These games rarely get played. The paint will fade on the pin before most will ever break down. Please stop trying to 'save' these people. They don't need your help. Trust me.