Quoted from kpg:

I'm going to be honest with you, but I read many of your posts and saw you were new to the hobby. I saw your excitement about buying a NIB game. I told myself this guy is gonna be pissed when he needs to lift the playfield and fix things. I just felt it but didn't want to post it.
Dude please don't get disparaged about this. I've been there. Unfortunately this is a normal thing with NIB pinball machines. Even my Jersey Jack machines I've bought.
There's a silver lining in this I promise.
You'll get very aquainted with working and repairing your own machines. Tinkering with shit. Trust me it's part of the hobby! I literally tell everyone who comes to my house and plays pinball and wants to buy one after that they better be ok with fixing things from time to time. Lifting the playfield at times and taking the glass off and making adjustments.
It's literally part of this. It's actually one of the reasons I enjoy pinball. There's a ton of moving parts. It's amazing just how reliable all this shit is really. Sure there's problems. But man please use this as a positive experience to learn how to work on them.
One thing I've found is Stern has ALWAYS pulled through and delivered me the parts needed to fix my machine. Once I've fixed things they truly are very reliable considering all the crap that makes these things work. I promise you, you'll get it fixed and you will enjoy the machine for months or years to come and you'll have gained knowledge of how to work on them and gain the confidence to work on them when needed.
Playing and tinkering and fixing is all part of this hobby. Enjoy it brother !