Same here, I also sent mine back to Stern. I bought mine from Hemisphere pins. I will never buy anything from hemisphere again. Here is hemisphere response to me after I refused to take topper apart myself:

“I'll have my brother Mark have Stern send you a return label for this topper. Just thought if you wanted to take a quick peek I'd help you send so many times it's simple stuff but got your voicemail and sounds like you're not mechanically inclined. No big deal to us if you want to ship it back and forth. I'll have Mark get a hold of Stern for a label.”

I thought that was a pretty lame comment..

It’s a lot louder then I was expecting.. you can turn sounds off yet cant adjust volume level...

You can only post pics no vids here? I wanted to post vid of topper working

That’s great to hear they treated you well and you will continue to buy and support them. I was just commenting on my experience with them. What do I have against taking the topper apart? Well I already have a JP LE trex head from stern in pieces from jaw not opening, own a business and have a wife and kids. So my time is pretty god dam valuable to me. So yea it’s being shipped back to fucking Stern! Now put it to bed already!

Lol I guess it was wrong of me to get offended when I got called “mechanically declined” by vendor sorry guys next time I get hit in the face I will just say thank you

On a change of note I am really looking forward to that Black Knight topper!