Quoted from madscientist101:Same here, I also sent mine back to Stern. I bought mine from Hemisphere pins. I will never buy anything from hemisphere again. Here is hemisphere response to me after I refused to take topper apart myself:
“I'll have my brother Mark have Stern send you a return label for this topper. Just thought if you wanted to take a quick peek I'd help you send so many times it's simple stuff but got your voicemail and sounds like you're not mechanically inclined. No big deal to us if you want to ship it back and forth. I'll have Mark get a hold of Stern for a label.”
I thought that was a pretty lame comment..
What did you have against taking it apart? Sounds like they were willing to talk you through a fix... I've had nothing but a great experience from Kurt and Mark, and I've had issues and they've always come through...I live in Texas and always buy and will continue to buy from Hemispheres
Los Angeles, CA
