Quoted from marksf123:I guess there are arguments on both sides of the fence. I can see both points but I think the bottom line is a lot more gets done when we treat each other with respect. I think it is fine for the Vendor to try to offer his services to fix the item before having to send it back but I think it is also fine for the owner to say thanks but no thanks without a snarky response.
I have always tried to be respectful when working through issues. Stern has worked with me on my Metallica years after the warranty was over, explaining how to use a multimeter, reviewing pics and providing advice, sending some parts without charging me so I find their customer service pretty good (granted some of the issues where quality control on their part but I never complained to them and they helped fix the issues).
This; making presumptions about your customer is dumb; likely just a slip from a generally well meaning vendor. But still an example of "not the best way to do this".
And as a customer getting all ragey about it seems to not be helping either.
They will fix your $750 "LE" topper for you. At the end of the day it is just whether you get it running soon or in a month or three.
FWIW I think this topper will go down as "peak mod". If in two years time there are $1500 LE toppers I might just have to punch out of this hobby 
Potomac, MD
