Quoted from spidey:I had this problem and fixed it. Below the Death Star on the left side is a nylon lock nut. Loosen it, then push down on the wire form ramp as low as it will go, and then tighten the nut.
The balls go airborne off the wireform and hit the back ramp. When it's too high, they bounce and the game doesn't keep track of them properly. Go to test mode, game specific tests, hyperloop. Set it to on and feed balls up the left wire form to confirm the fix (roll them up by hand, not too fast but not too slow). It should show the correct number of balls going around on the display.
Before the fix the balls would collide and the count was wrong.
So...I adjusted the nut below the Death Star ramp and it did track the correct number of balls during test mode. However, when I'm in a game, it still doesn't put a 3rd ball into play after I lock 2 balls in the Hyperspace Loop. Any other thoughts? Could it be a software issue where I should re-install the game code or something?
thanks for your suggestions.