Quoted from waspinat0r:I'll be honest -- I had a node board issue, and it was taken care of IMMEDIATELY. I have nothing but good things to say about Stern and their Customer Service. One good thing about node boards and the spike systems is that they are easily troubleshot and remedied.
3 months ago I would have agreed with you whole heartedly. All of my previous experience with Stern customer support had been exemplary. However, I recently had a node board fail after a code update it and took 7 weeks to get a replacement from stern.