Quoted from nodyeliab:
Ok, I talked to Chas (super nice guy!), and explained the issue, he said he will talk to the programmer to take a look, I also told him I will send a video showing the issue. The video is taking a bit though, I'm trying to get it to a size that I can send to him. I told him that if I can't send it via email, I'll post it on youtube and send him the link.
I've had this problem since day one and contacted Chas about it months ago. When I talked to him, he said he hadn't heard of anyone else having the issue. There were a couple posts on here that I chimed in on, but never caught traction. I'm glad this thread now has legs. I'm hoping that if enough of us inform Stern, we might be able to get a solution. Like many of you, I've tried to diagnose the same way. Opto tests, etc... with no resolution. I'll keep checking this thread for additional info.