If you wouldn't mind, can someone who has successfully done this please describe the process on which wires need to be disconnected and twisted together? I wonder if there is any other way to "shield" these wires or relocate them to solve the problem? Thanks in advance!

I read through it, yes. As a new owner, I just dont want to start unplugging things randomly. With respect to shielding, I was wondering if there is a vendor who sells the stuff that can be wrapped around the wires instead of twisting them. Thats all...

Ok, I did the "twist". It wasn't hard, and I've played a few games with no issues so far! Thanks again!

I twisted all 4 wires connecting to the opto board beneath the Vengeance ship to the point where they started twisting on themselves. I still occasionally get the 2 balls getting hung up, though it is occurring less often. Should I have twisted 2 or 4 of the wire pairs together, or is there a specific route for the wires that would correct the problem completely? I am wondering if I need to get some type of shielding around the wires instead. Any thoughts?

I have changed the standard Stern balls to the PBL ultra gloss balls and still have the problem. I've twisted the wires, rerouted the wires, and installed ferrite cores. None of the above completely solves the problem. I too am waiting for the update to see if they've modified something with the software, though I doubt it'll fix it either. I would try new opto boards, but that isn't meeting with complete success by those who've tried it, either.

Come on Stern...some sort of explanation and solution should be available by now.