(Topic ID: 183627)

Stern Playfield Replacement Program - How was your experience?

By jar155

7 years ago


Topic Heartbeat

Topic Stats

You

Linked Games

Topic poll

“What's the status of your playfield replacement?”

  • Received a playfield replacement first and then sent my old one back 7 votes
    14%
  • Received an empty shipping box, sent my playfield back, received new playfield 23 votes
    46%
  • Received an empty shipping box, sent my playfield back, waiting on new playfield 5 votes
    10%
  • Was not accepted for playfield replacement at this time 15 votes
    30%

(50 votes)

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#29 7 years ago

Dropped my ghosted playfield off at UPS on 4/1 (Saturday), it didn't actually get on a truck until 4/3.
Received a call from the freight company, replacement is being delivered tomorrow (4/12) between 8-10am.

#33 7 years ago
Quoted from marksf123:

I have not heard a word on my Metallica replacement playfield. Are they sending new ones out? Mine chipped around the sparky magnet. It has been about 8 or 9 months now.

To clarify, mine is from GBLE.
Did you contact your distributor about the chipping?

#36 7 years ago
Quoted from zene10:

Can anyone post pictures of how they packed the play field with the included foam?
No instructions from stern. Can't figure out this puzzle.

Here you go

The 4 corner pieces only really fit one way, the 2 pieces that are flat go top and bottom of the box (edges of the playfield).

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#39 7 years ago
Quoted from Hasi:

are the le replacement playfields signed by john trudeau?

Yep

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3 weeks later
#44 6 years ago
Quoted from DaveH:

Overall it took 6 months from first report to the new playfield going into the cabinet.

Mine took about 7 months from reporting to new playfield installed. My distributor said "play the shit out of it until you get the new playfield" which I happily did.
I had no intention of selling the game so the wait was a non issue but I totally get the frustration from the guys that want to sell.

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