(Topic ID: 183627)

Stern Playfield Replacement Program - How was your experience?

By jar155

7 years ago


Topic Heartbeat

Topic Stats

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Linked Games

Topic poll

“What's the status of your playfield replacement?”

  • Received a playfield replacement first and then sent my old one back 7 votes
    14%
  • Received an empty shipping box, sent my playfield back, received new playfield 23 votes
    46%
  • Received an empty shipping box, sent my playfield back, waiting on new playfield 5 votes
    10%
  • Was not accepted for playfield replacement at this time 15 votes
    30%

(50 votes)

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#4 7 years ago

my experience was great on my Met PF.
Contacted CT, they said that I would get a box from Stern. I did, sent back my PF, and got a new one. It took a while, but was a great experience.

Gotta give some prop's to Melissa at CT....made it very simple.

#13 7 years ago
Quoted from jar155:

Nice. Do you have a rough guess of how long you waited for the replacement after shipping your playfield off?

Mine was heavily modded. I asked Melissa about this and she said they would reinstall my mods, which they did. (I did remove a few to make it as easy I could for them)....it took about 8-10 weeks but this was also at the beginning of them doing the PF swap thing. I am sure if it was a stone stock playfield the turnaround would have been much faster.

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