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  4. » Stern Playfield Replacement Program - How was your experience?
(Topic ID: 183627)

Stern Playfield Replacement Program - How was your experience?

By jar155

7 years ago


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“What's the status of your playfield replacement?”

  • Received a playfield replacement first and then sent my old one back 7 votes
    14%
  • Received an empty shipping box, sent my playfield back, received new playfield 23 votes
    46%
  • Received an empty shipping box, sent my playfield back, waiting on new playfield 5 votes
    10%
  • Was not accepted for playfield replacement at this time 15 votes
    30%

(50 votes)

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#46 6 years ago
 
PAS

AtTheArcade

Pinside member

US Charleston, SC

8y 52,150 194 1 8

Thanks for bumping this thread!

My experience wasn't very good at all. It took Stern 13 months to replace my GBLE playfield. I had several ghosting inserts and chipped clear in the shooter lane.

Unfortunately, my new playfield has a ghosting insert as well. So far it hasn't spread but I imagine I'll be back in the same position in a few months.

Needless to say, my latest NIB purchase was a TNA by Spooky. QC issues are one thing but taking 13 months to resolve an issue by giving me another bad playfield isn't acceptable to me.

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