This isn't a thread to debate Stern's policies or get into manufacturer fanboy wars. The point of this thread is to share information about your playfield replacement experience with Stern Pinball. If possible, provide time frames and how things were handled to help others know what to expect. If you're still waiting or your swap is in progress, please provide updates as they occur.
If you want to vent about Stern, please use one of the threads that were created for that purpose to help keep the noise down in here. Feel free to share whether or not you've been satisfied with the overall customer service experience, however.