Quoted from AtTheArcade:
Thanks for bumping this thread!
My experience wasn't very good at all. It took Stern 13 months to replace my GBLE playfield. I had several ghosting inserts and chipped clear in the shooter lane.
Unfortunately, my new playfield has a ghosting insert as well. So far it hasn't spread but I imagine I'll be back in the same position in a few months.
Needless to say, my latest NIB purchase was a TNA by Spooky. QC issues are one thing but taking 13 months to resolve an issue by giving me another bad playfield isn't acceptable to me.
I recently purchased a 2015 STERN Limited Edition pinball machine very nice low plays but out of warranty . I bought it with just viewing photos . I missed in the photos a Ghosted insert . and a chipped clear coat in out hole that is due to play . My concern is th a hairline crack in clear coat by the right bottom post of sling shot that was not there two weeks ago when I had machine delivered it is a new issue. I called Chas @ tech support . He told me to take photos of all issues and that email the photos to( firstname.lastname@example.org )Chas told me that a group at STERN would look at my photos and supposably make a determination . I asked for a name of someone at STERN I could talk to verbally Chas said just send photos with a statement . I explained that due to the fact it was out of warranty I wanted to let the department making the playfield replacement either blank or populated my loyalty to STERN since Gary started in 2000 and all the STERN machine I had purchased in that time frame. Does this email email@example.com and just sending photos a brief comment sound like the best way to handle my delicate situation . Or does someone have a better contact name or phone number or email to aid me in starting the process ?? I told Chas it seemed like I would have no chance since I am 2nd owner and out of warrantee he said all I can do if try . I put a freeze on my SW and GOTG deposit as I am not pleased with this ghosting insert issue only one but it in my eyes is unacceptable. I have 25 year old B/W routed machines with not one ghosting insert . Any feed back would be helpful. Thank you , Rob Knapp