(Topic ID: 196714)

STERN PINBALL 60 Day Warranty! Let's talk Warranties....


By ASOA

1 year ago



Topic Stats

  • 98 posts
  • 39 Pinsiders participating
  • Latest reply 1 year ago by Skypilot
  • Topic is favorited by 2 Pinsiders

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    Topic poll

    “What pinball manufacture has the Best Customer Service?”

    • Stern 19 votes
      15%
    • Jersey Jack Pinball 49 votes
      38%
    • Chicago Gaming Company 27 votes
      21%
    • Spooky 23 votes
      18%
    • Heighway 1 vote
      1%
    • American 4 votes
      3%
    • They are all about as useful as a one legged man in an ass kicking contest. 6 votes
      5%

    (Multiple choice - 129 votes by 113 Pinsiders)

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    Stern Warranty (resized).jpg

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    #29 1 year ago

    I get the OP's point. The written warranty is 60 days, which means STERN has the right to deny any claim after that point. It's all well and good that STERN has made good after the fact for so many, but WHAT IF that practice came to a halt as another cost cutting procedure? The uproar would just as much, or if not more than the ghosting is normal clauses in the manuals.

    The fact is it's a 60 day written warranty, they are under zero obligation for anything else.

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