I get the OP's point. The written warranty is 60 days, which means STERN has the right to deny any claim after that point. It's all well and good that STERN has made good after the fact for so many, but WHAT IF that practice came to a halt as another cost cutting procedure? The uproar would just as much, or if not more than the ghosting is normal clauses in the manuals.
The fact is it's a 60 day written warranty, they are under zero obligation for anything else.