You're currently viewing posts by Pinsider paul_8788.
Click here to go back to viewing the entire thread.
Quoted from ASOA:Warranty used to be one year. Do I have a copy of the old policy? No. I do not. Perhaps you can ask them yourself to verify. Why are you guys trying so hard to justify what is wrong.
Warranty has been 60 days for years, discussion on it on here over four years ago, found his link by simply Googling "stern warranty" that is dated 2009 so not sure where you are pulling the year from or what is supposedly new language:
Quoted from chippe01:But it says 60 days from the date the machine is shipped to the distributor. So what if the distro had the machine for more than 60 days? Does that mean you bought a machine with no warranty?
Technically, to the letter of the warranty, I suppose. In practice I have never heard it come up.
Quoted from chippe01:I have read many threads here where people had issues with other things and were taken care of, but was that before the new warranty jargon?
There is no new warranty jargon. Stern has only ever provided a written warranty on electronics, not cabinet or playfield. The latest jargon is the blurb they have added around ghosting on inserts, saying that a certain amount of ghosting is normal. Many people think this is some huge change, but as playfields were never covered by written warranty in the first place all resolutions to ghosting complaints have always been up to the discretion of Stern.
Quoted from ASOA:Case and point Nothing. Did you know Mr. Attorney? No you did not so keep quite. I have been buying Pinball's for long before 2009 if in fact that was the real year that they did switch their policy. I was still under the impression the warranty has never changed as well as many many other people who purchase Pinball's. How about this new pinballs today besides Stern come with the one or two year warranty Stern has a written 60-day policy I would stop being so loud about a topic that truly cannot be defended. I think Stern already has their fair share of attorneys. You can stop trying to apply for a job and pick back up your pom poms. Go team!
You keep saying that Stern changed something like it is a fact. I looked in the manual for LOTR (2003), and the warranty in there is the same, 2 months on electronics, 9 months on dot matrix boards. I think you need to look at the possibility you are wrong about that.
As for the written warranty being better for other manufacturers, granted. It would be nice if Stern improved their written warranty, especially around the Spike electronics as it is a new architecture. But in practice it hasn't really been an issue, Stern has been supporting things well beyond the 60 days.
Not cheerleading, just pointing out facts.
What? Why would I know off the top of my head what the warranty was on LOTR? The machine came out 14 years ago. How is that proving any kind of point? How does that prove that any policy has changed whatsoever? What "other policy"? I honestly have no idea what you are talking about anymore, you just aren't making sense. Good luck with your future rants.
You're currently viewing posts by Pinsider paul_8788.
Click here to go back to viewing the entire thread.
Wanna join the discussion? Please sign in to reply to this topic.
Great to see you're enjoying Pinside! Did you know Pinside is able to run without any 3rd-party banners or ads, thanks to the support from our visitors? Please consider a donation to Pinside and get anext to your username to show for it! Or better yet, subscribe to Pinside+!
This page was printed from https://pinside.com/pinball/forum/topic/stern-pinball-60-day-warranty-lets-talk-warranties?tu=paul_8788 and we tried optimising it for printing. Some page elements may have been deliberately hidden.
Scan the QR code on the left to jump to the URL this document was printed from.
