Newmarket, ON
Quoted from frolic:You won't find a single person that has been told by Stern they are at 61 days and won't be supported.
The "real" Stern warranty is more like 1 to 2 years.
End thread.
Unless the manufacturer makes a commitment in writing, it's not a warranty. Whatever they do for you is good will.
While it's great that the Techs at Stern, in general, are very willing to help out, and sometimes even beyond expectations, Stern's actual warranty on such an expensive, brand new product is pathetic.
Almost nothing is warranted, and the warranty starts the day the pin is shipped from the factory to the distributor - NOT WHEN YOU PURCHASE IT.
"Printed circuit boards (game logic): 2 months
Dot Matrix Display boards: 9 months
No other parts of seller's product are warranted.
Warranty periods are effective from the initial date of shipment from the seller to its authorized distributors."
Based on the good will service provided by Stern's techs, they obviously can and should provide a much more comprehensive and committed warranty. IMO.
Stern should make their "real" warranty real.
