But you're not an operator. Otherwise you would know that warranty and customer service are near non-existent in the commercial arcade industry.... with the exception of pinball. The standard warranty on almost all commercial arcade equipment is 90 days. Period. You also don't know that, unlike pinball machines, replacement parts for commercial arcade equipment are prohibitively expensive, and there is very little to no good will on warranty, regardless of how much money one spends..... with the exception of pinball.

Real world recent examples:

Computer failure of a 4 month old arcade game... $1,000 for a used one from the manufacturer, $2,500 if you want a new computer, or you can send it in for repair and wait a few weeks/months for the turnaround.

Crossbow failure (due to known design defect) on a Walking Dead Arcade... Repair parts unavailable, $950 for a used/rebuilt crossbow, $1200 for a new crossbow assy. I own 4 of this game (8 crossbows) and have had two of them fail within the first 4 months. We were able to get one of them warrantied by claiming it failed on a unit we only purchased 2 months ago.

Now, as an operator, the BIGGER picture is that a new arcade game will earn 3x-20x what ANY new pinball will earn, in any location. So I honestly don't give a shit if the warranty on a pinball machine is 90 days or 90 years. They are easy to fix, the parts are cheap and readily available, and most parts can be swapped from other pinball titles because they use the same parts for every game. Very convenient.

To conclude.... "If was a COLLECTOR the warranty and customer service would be the number one thing on my mind.

Warranty: The crossbows are 90 days warranty. Facts and real world costs provided below.

Repair: Your company may not pay shipping costs, but I do. Perhaps you don't pay sales tax either. Unfortunately I don't have that luxury. So when I say it costs me $1,000 for a used computer. It does. Here's why:

As a high-end operator, I can't leave equipment inoperative for weeks waiting for advance replacement parts to crawl across the country on a tractor trailer. When a DELUXE game like Jurassic Park, Walking Dead, etc. goes down, it needs to be either removed from the location (EXTREMELY cost and time prohibitive) or repaired IMMEDIATELY. That requires overnight air of the required components from NJ (that's where they keep the parts) to NV (that's where I keep the games). With that said, not only do I have to pay the $460 for the used computer (YES, IT IS A USED & REPAIRED COMPUTER), but also the $300-500 for freight to me, the sales tax, and the return freight of the failed part. $1,000.

Last month when the used "advance replacement" for Aliens 55" DX arrived DOA, I had to return it on my dime. $114.74 UPS ground to NJ. I had to pay to return my original computer, as well as their defective computer at $114.74 for each box.

Pinball owners/operators have no fucking idea how good they have it compared to the rest of the industry.

There is a technical service bulletin (it's at the shop) regarding the crossbows based on serial numbers of the games. You may have been lucky enough to have received the newer, updated versions. Otherwise you would have received a TSB along with a kit to rebuilt the crossbows on the games. This takes about 3 hours labor per machine as the crossbows must be removed and then completely disassembled to replace all of the factory defective parts.

Not to prove you wrong again, but I personally have unboxed and set up 4 of these Walking Dead Arcades, so I can factually tell you that they come with a "Churchill Cabinets" sticker right on the game.

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