Quoted from ASOA:
Raw Thrills the makers of your Walking dead. You know that cross bow game you speak of 1 year and if a pc goes bad there advance replacement cost is 460.00. All Raw Thrills games are the same advance replacement costs under 500.00 Not 2,000
Warranty: The crossbows are 90 days warranty. Facts and real world costs provided below.
Repair: Your company may not pay shipping costs, but I do. Perhaps you don't pay sales tax either. Unfortunately I don't have that luxury. So when I say it costs me $1,000 for a used computer. It does. Here's why:
As a high-end operator, I can't leave equipment inoperative for weeks waiting for advance replacement parts to crawl across the country on a tractor trailer. When a DELUXE game like Jurassic Park, Walking Dead, etc. goes down, it needs to be either removed from the location (EXTREMELY cost and time prohibitive) or repaired IMMEDIATELY. That requires overnight air of the required components from NJ (that's where they keep the parts) to NV (that's where I keep the games). With that said, not only do I have to pay the $460 for the used computer (YES, IT IS A USED & REPAIRED COMPUTER), but also the $300-500 for freight to me, the sales tax, and the return freight of the failed part. $1,000.
Last month when the used "advance replacement" for Aliens 55" DX arrived DOA, I had to return it on my dime. $114.74 UPS ground to NJ. I had to pay to return my original computer, as well as their defective computer at $114.74 for each box.
Pinball owners/operators have no fucking idea how good they have it compared to the rest of the industry.
Quoted from ASOA:
Also not sure of a know issue with my walking dead crossbows. I have over 40 of these games out on route not a single problem with them and Yes very strong earning game. Similar to Jurrassic Park where I have over 60 of them out on locations. Raw Thrills makes a great product and CGC makes all of there cabinets. Very well built. No gun issues whatsoever.
There is a technical service bulletin (it's at the shop) regarding the crossbows based on serial numbers of the games. You may have been lucky enough to have received the newer, updated versions. Otherwise you would have received a TSB along with a kit to rebuilt the crossbows on the games. This takes about 3 hours labor per machine as the crossbows must be removed and then completely disassembled to replace all of the factory defective parts.
Not to prove you wrong again, but I personally have unboxed and set up 4 of these Walking Dead Arcades, so I can factually tell you that they come with a "Churchill Cabinets" sticker right on the game.