Dear Ladies and Gentlemen:

The pinball market continues to expand around the world.

With that in mind, we recently added language to the front cover of our Service and Operation Manual.

The language is intended to inform new participants in pinball about common occurrences associated with the game including dimpling, crazing and ghosting.

The language does not impact our warranty coverage.

We stand behind our products and services.

We will continue our research and development efforts to further improve our games with the goal of delivering a compelling entertainment experience for all players.

Please feel free to contact me, John Buscaglia or any member of our Sales staff if you have any questions or concerns.

Best,
Gary Stern
President
Stern Pinball, Inc.
2001 Lunt Avenue
Elk Grove Village, IL 60007-5605 USA
Tel: +1-708-786-7036 Fax: +1-708-345-7813
Mobile: +1-847-278-1398
[email protected]

I was also told this recently by one of Stern's biggest distributors that Stern is now making playfields themselves in house.